Ratings based on 982 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tampa
Posted 9 Nov 2024
No hot water! Picked up the room phone and no dile tone. The cord has been cut. Walked to the front desk and was told to let it run for up to 30 minutes. No apology. Went to the room and let water run but it never got hot. Was going to a wedding and had to take could showers! The door dead bolt would not engage and the safety bar on for was gone. No toilet paper!!!! Several groups of people hanging around on the parking lot. Had no choice but to stay but will never again!!!!
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Carol,I'm sorry to hear about the challenges you faced during your recent stay. We encourage guests to reach out directly to the front desk with any concerns to ensure they are addressed promptly. Your feedback is crucial for us to improve our services and facilities. We hope you will consider giving us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 4 Nov 2024
We came in at 830pm. No one at desk. No one to greet us. Place seemed like a ghost town of a lobby. We walked arounf for 10-15 minutes trying to find someone. Eventually someone came. I ordered a double room. They had none available. They said we will upgrade you to a suite with a ling size at no extra harge but you must pay a $4 cleaning fee. Shouldnt that be part of the room charge. The room inadequate. Maybe 4 sockets for power. No usb connections. Very dimly lit. The carpet is old, we didnt dare walk barefoot. The furniture looked like something from a thrift store. Extension chords everywhere. The front window had tint that was peeling off and bubbling. The room was big but was no suite.we stayed for 2 nites for a family wedding. Coming back from wedding its late at night. Go up to room and the keycard doesnt work..im tired,, its late and i have to go back down to the lobby to get someone to fix the card. Seriously!!!!
The parking lot area had questionable folks walking around. And the parking lot was full.of potholes. There is some renovations going on but this place needs to shutdown and spend a month on fixing and upgrading things. Quality Inn shoukd rip the name off of the building. It was not quality whatsoever. I will.never stay there again.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Jillian, We regret to hear about the challenges you encountered during your recent stay. Our team strives to provide top-notch service and apologize for the inconveniences you faced upon arrival and with the room amenities. We appreciate your feedback and will address these concerns with our management team for further review. Your comments are valuable to us as we continue to improve our guest experience.
by A verified traveler
Posted 1 Nov 2024
The phone lines were cut the TV didnt work
When i checked inthe guy tokd me all his king size beds were already taken. Mind you check in started at 3 i was checking in at 3:20 showed the guy the conformation of reservation of a king size room. The TV didnr work room was reallTY outdated
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Cheryl,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We advise guests to reach out to the management team directly for a thorough investigation into your concerns to ensure the best possible resolution. Your comments will assist us in improving our services for all future guests.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Liz, We appreciate you choosing to stay with us and we hope you enjoyed your time here. If there were any specific areas of improvement you would like to share, please don't hesitate to contact us so we can address them accordingly. We look forward to welcoming you back in the future for an even better stay.
by A verified traveler
Posted 28 Oct 2024
The property is about to undergo major renovation according to Rep, but even after I informed him that the carpet inside the room was just as dirty as the hallways, no one came to clean. At 5am construction workers were yelling in the hallways. I have never stayed in a hotel as terrible as this in all my travels. This was a last minute booking and had to settle for whatever I could find given the size of my group, but I never expected it to be this bad. The breakfast they advertise is 2 tiny muffins, baby sized apple juice, and a 4oz water in a brown bag, how degrading. Positive comment, at least the two double beds were comfortable the other room my sister stayed in wasn’t. Location was dirty but sheets smelled clean. Almost forgot, there were individuals outside the front doors by their cars having loud conversations and listening to music. GHETTO!
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Marisol, We apologize for your recent experience. Rest assured that our renovation plans will address any concerns raised during your stay, and guest feedback is appreciated. We regret any inconvenience caused by noise disruptions and the cleanliness issue in your room. Your comments will be shared with the appropriate teams for review and improvement. Thank you for recognizing the comfort of our beds and clean sheets. We aim to provide a pleasant stay for all guests and will work diligently to make necessary improvements.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello johnie,We are amused to hear that you had an enjoyable stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler
Posted 27 Oct 2024
We like peaceful locations and it sure was close to everything we needed too.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello johnie,We're thrilled to hear that you enjoyed our hotel's convenient location and peaceful surroundings. Your satisfaction is our priority, and we appreciate your positive feedback. Should you need assistance in the future, please do not hesitate to reach out to us.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Disner,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback so we can address your concerns. We hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 27 Oct 2024
The pool was not usable there was no continental breakfast it was a bag breakfast
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello David, We're sorry to hear your experience didn't meet expectations. We value your feedback and will share it with the team for improvement. Hopefully, we can welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Jonathan, We're sorry to hear you did not have a perfect stay with us. Please feel free to contact us directly to discuss your experience further. We value your input and would love to make things right for you.
