Ratings based on 983 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Sarah,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact the hotel directly to share any details of your stay so we can address the issues you encountered. We strive to provide exceptional service to all our guests.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello Aaron, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 14 Dec 2024
La propiedad no es lo qué esperaba, lamentablemente no están a la altura de lo que ofrecen
Razón por la cual no fue posible pasar la noche en el hotel.
No solo yo también mis amigos y parientes siempre preferimos Expedia.
Gracias
Comment from Hotel Management
17 Dec 2024 by Manager, Hotel Management
Hello Ana, Thank you for sharing your feedback with us. We regret to hear that your expectations were not met during your stay. We appreciate your loyalty to Expedia and encourage you to reach out to the hotel management directly for any further assistance.
by A verified traveler
Posted 14 Dec 2024
Hotel was dingy old and poor lighting no free breakfast hosts was rude
Comment from Hotel Management
15 Dec 2024 by Manager, Hotel Management
Hello Shateek,We regret to hear about your experience and appreciate your feedback. We continually strive to improve our guests' experience and will address your concerns with the team. If you have any further details to share, please feel free to reach out to management for further assistance.
by A verified traveler
Posted 9 Dec 2024
The hotel is being remodeled. The breakfast area does not exist, because supposedly it is under remodel. The rooms are moldy and disgusting.
I would never stay at a Quality Inn for the rest of my life. Expedia should remove this listing from its website. Also disappointed Expedia does not say anything that it’s being remodeled while still open.
0/10 rating. 0 Stars.
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Alex, We appreciate your feedback and apologize for falling short of your expectations. We regret any inconvenience caused and recommend contacting Quality Inn management directly to address your concerns further. We thank you for your understanding and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 7 Dec 2024
The front desk person gave a key to a random man and the man was able to enter the room
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello Kristen,We appreciate you taking the time to share your experience. We take security very seriously and will address this matter with our team to prevent any such incidents in the future. Your feedback helps us improve our services for all guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler from Naples
Posted 6 Dec 2024
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Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Rodrigo,We appreciate your feedback and regret to hear about the issues experienced during your stay. Your comments have been noted and will be shared with the relevant teams for further review and improvement. We strive to provide a pleasant experience for all our guests and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 27 Nov 2024
the hotel is in remodeling, they are working hard to make the customer happy. very nice staff.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Pedro,We thank you for highlighting our hardworking staff and our ongoing remodeling efforts. Your feedback is valuable as we strive to enhance the guest experience. If you have any further comments or concerns, feel free to reach out to our management team directly.
by A verified traveler
Posted 25 Nov 2024
This property was a complete mess! The room was dirty, the place was filthy and the lack of communication about the construction.
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Jennifer, We're sorry to hear about your experience. Your feedback is very valuable to us as we strive to improve our services. For any further feedback or concerns, please reach out to our management team directly.
by A verified traveler from Tampa
Posted 9 Nov 2024
No hot water! Picked up the room phone and no dile tone. The cord has been cut. Walked to the front desk and was told to let it run for up to 30 minutes. No apology. Went to the room and let water run but it never got hot. Was going to a wedding and had to take could showers! The door dead bolt would not engage and the safety bar on for was gone. No toilet paper!!!! Several groups of people hanging around on the parking lot. Had no choice but to stay but will never again!!!!
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Carol,I'm sorry to hear about the challenges you faced during your recent stay. We encourage guests to reach out directly to the front desk with any concerns to ensure they are addressed promptly. Your feedback is crucial for us to improve our services and facilities. We hope you will consider giving us another opportunity to exceed your expectations in the future.
