Ratings based on 160 Verified Reviews
2.7 Room cleanliness
3.4 Service & staff
4.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Gerrisse,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
by A verified traveler
Posted 20 Nov 2024
No
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Jacob, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 19 Nov 2024
I booked the wrong night refused to give refund. Then rebooked and the room I was given was occupied then got a room you were unable to leave because the lock was broken. You need a crow bar to get back in. It was the worst hotel stay. And don’t use Expedia. They refused to give me any money for my booking that was booked for the wrong day and I never stayed
Comment from Hotel Management
22 Nov 2024 by Nancy Y., Hotel Management
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
by A verified traveler
Posted 18 Nov 2024
There’s a hangout on every stairway people out infront of my room door all night long
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Chelsi,Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Lilith#Team6
by A verified traveler
Posted 15 Nov 2024
Dangerous facility. Warning about keeping door lock and dead bolted when in room. I didn't mind as a single man. The room itself was fine. Bed very comfortable and quiet. Amazingly quiet A/C for this light sleeper. No amenities in the room and no breakfast, but Bod Evans and Denny's right next door was great.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Vincent, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Natalie #Team6
by A verified traveler
Posted 11 Nov 2024
I called ahead of my arrival.
The phone rang for over 30 minutes no answer.
Arived at 6:30 the say they did not have my room i was forced to book another room thru anothernooking site at a higher price than it i had resered it.
Very disappointed will not book Motel 6 again.
Cost me money and very inconvenient
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A verified traveler
Posted 10 Nov 2024
We had a confirmed Expedia reservation. We arrived at 10 pm and told that our room had been given away. Ee tried for an hour to find a hotel.
Ended up sleeping in our car at the ballfield where we umpired 8 straight games that day and will be doing another 6 today
Expedia looked into it and refunded our money.
Absolutely unacceptable.
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi Pamela,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6
by A verified traveler
Posted 9 Nov 2024
This roach motel has actual roaches
Comment from Hotel Management
14 Nov 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thank you for bringing this to our attention. We take feedback seriously and are committed to ensuring a comfortable stay for all our guests. Maz K.#Team6
by A verified traveler
Posted 9 Nov 2024
While we were lying on bed, cockroaches were exploring the headboard and the walls. Its hard to sleep with bugs all over.
Comment from Hotel Management
14 Nov 2024 by Brand Experience Team, Hotel Management
Hi Tammie,We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Maz K.#Team6
