Ratings based on 986 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Feyon, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us to discuss any specific concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.
by A verified traveler
Posted 1 Dec 2024
There was a heavy amount of mold in our room, we would up checking out and leaving
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Samuel, We apologize for any inconvenience during your stay. Guest feedback is valuable, and we will address the matter internally for improvement. Our team is committed to providing a comfortable experience for all guests.
by A verified traveler
Posted 1 Dec 2024
The lady who checked us in was very nice but that’s where the nice stopped. Active drugs and prostitution on the property. The interior was run down. We were greeted with mouse traps in the elevator and absolutely filthy floors. Trash was gathered in the corners of room, carpet was stained with pieces of visible trash strewn around. The bed covers were foul with not just stains but unwashed and filthy. The sheets underneath looked ok. It didn’t look like any surface had been wiped down much less cleaned. The bathroom mirror was dirtier than my car windshield which had been driven through two states. We could not stay.
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Gregory, We regret to hear about your experience and thank you for bringing these concerns to our attention. We take all feedback seriously and will address these issues with the relevant teams for further investigation. Cleanliness and guest safety are our top priorities, and we will ensure that our standards are being met. Your feedback helps us improve for the future.
by A verified traveler
Posted 29 Nov 2024
Outdated, was not clean , kids running around all day in the hotel , undesirables staying at the hotel. It was a terrible stay for the price paid for accommodations. Cost should not be more than $50 per night.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Steve,We appreciate your feedback. We take all guest comments seriously and will address your concerns internally for improvement. For any further assistance or feedback, please don't hesitate to reach out to our management team. Thank you for sharing your experience with us.
by A verified traveler
Posted 23 Nov 2024
This was the worst hotel experience we have had in a long time. We asked for a first floor room due to an elderly pet, but were put on the second floor. The carpeting throughout the hotel was filthy. The breakfast sausage and gravy was less than lukewarm. There was no milk for cereal, and no cream for the coffee. The young girl responsible was sitting near the hotel entrance reading on her cellphone for almost thirty minutes, never checking if the food was okay. The hallways had a horrible smell from smoke and marijuana. A hotel employee had to spray the hallway. In our room, the chair seat was shredding, and a dresser had multiple holes on top. The faucet handle was so loose it almost came off. We frequent LaQuinta hotels because they are pet friendly, but we would not recommend this hotel to anyone.
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Bobbie, We appreciate you taking the time to share your recent experience with us. We regret to learn that we did not meet your expectations regarding your room request and the cleanliness of our facilities. Your feedback is important, and we will address these concerns with our team to ensure a better experience for our guests in the future. Thank you for choosing LaQuinta, and we hope to have the opportunity to better serve you in the future.
by A verified traveler from SARASOTA
Posted 20 Nov 2024
The appropriate days old and out of date. Do not think I will go to stay there again
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Ezer, We apologize for the inconvenience caused during your stay. Your feedback is valuable to us, and we will address this matter with the team to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team for assistance.
by A verified traveler
Posted 20 Nov 2024
There were men walking without shirts inside the hotel, needs to improve the the variety of food in the breakfast. During the breakfast one guess has a discussion with the person that prepares the breakfast.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Herminio, We appreciate your feedback regarding your recent stay with us. We are continuously working to ensure our guests have a comfortable experience. We will share your concerns with the appropriate team for future improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 15 Nov 2024
Terrible WiFi connection and there was hair and leftover soda bottles in and under our bed!
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Adam,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted and will be shared with our housekeeping and maintenance teams to ensure a better experience for our future guests. Thank you for bringing this to our attention.
by A verified traveler from Auburndale
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Woo Chul, We're glad to hear you recently stayed with us. If there's anything we can do to improve your experience next time, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.
by A verified traveler
Posted 12 Nov 2024
Upon arrival we were met by what appeared to be a crime scene. The entire front entrance was taped off in yellow tape which gave it the appearance of an active crime scene. I called the property and they told me to go around to the back entrance door to enter the property. Why didn't they have a sign up to that effect?
Upon checking in I was told they would charge my credit card $100.00 deposit in case I damaged the property. Also told me that I would not get a receipt for my stay since I had already prepaid for the room. When we got to our room we discovered that the light over the bathroom vanity didn't work. The front desk told me they wouldn't have any maintenance people until the next morning. We struggled getting ready the next morning to go to the event that brought us to Lakeland. Since we were not getting a receipt for our room we returned our room key to the front desk "bowl for keys". Later we started getting texts from the hotel asking us when we were going to check out. That is our experience. We WILL NOT BE BACK EVER!
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Paul, We apologize for any inconvenience you experienced during your stay. Our priority is the safety and security of our guests, which is why alternative entrances are sometimes necessary. Thank you for bringing the issue with the bathroom light to our attention; we will use this feedback to improve our services. We value your feedback and hope you consider giving us another chance in the future.
