Ratings based on 3,027 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 27 Nov 2024
Generic resort. Good if you don’t have options but if there are better options do those. Many units have upstairs villas that house family units and can get very loud.
by A verified traveler
Posted 26 Nov 2024
Booked a double room, couldnt swing a cat ,dark and a bit shabby, friendly staff walkable to everything.
by A verified traveler
Posted 19 Nov 2024
Very clean, property a little old
Comment from Hotel Management
22 Nov 2024 by Sincerely,, Hotel Management
Hi Dingding,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
by A verified traveler
Posted 18 Nov 2024
Property was close to major road. Lake view was obstructed due to plants and road. Bed was very comfortable and contained both a shower and very deep bathtub. Unit had refrigerator, but no microwave or dishes/utensils like all the other rooms we stayed in for our 3 weeks in NZ. Coffee provided in the unit was instant.
Comment from Hotel Management
23 Nov 2024 by Sincerely,, Hotel Management
Thank you for staying with us at Peppers Bluewater Resorts and for leaving a wonderful review score. I am very pleased to hear that you appreciated the location and convenience of our hotel. I trust you enjoyed your time spent in New Zealand We look forward to welcoming you again soon.
by A verified traveler
Posted 16 Nov 2024
Pros: the property is very close to the lake and within walking distance of the main Lake Tekapo area.
Cons: check-in took a lot longer than it should have, and staff seemed rather blasé. Was expecting better customer service from its other reviews. Also worth noting - they have 2 washers and 2 dryers. Don’t do your laundry here though- they’re not maintained well. The dryer took over 2 hours to get anything dry.
Comment from Hotel Management
23 Nov 2024 by Sincerely,, Hotel Management
Thank you for taking the time to tell us about your experience at the Peppers Bluewater Lake Tekapo. I am very pleased to hear that you appreciated the location and convenience of our hotel. We regret the inconvenience you experienced due to the delay in your check-in process. Rest assured that we take this matter seriously and have taken the necessary steps to address it going forward. We deeply apologize for the frustration it may have caused you, and we appreciate your patience and understanding during this time. We value your loyalty, and we will make every effort to ensure that your future stays with us meet your expectations.
by A verified traveler
Posted 10 Nov 2024
Rooms are very small! Was really hard to walk around the room and have suitcases to get into!
Too small of a room!
Comment from Hotel Management
12 Nov 2024 by Sincerely,, Hotel Management
Dear Victoria,Thank you for taking the time to write us a review during your recent stay. We are in deep regret and we sincerely apologise that your recent stay fell short of expectations.It is disappointing to hear the room you were provided failed to meet you expectations, I note your reservation was for one of our standard hotel rooms which are by definition and are of course advertised as a ‘Sleep & Go’ type accommodation.A recognised challenge for us is to ensure that all of our Agents and methods of booking are correctly informed of the size of the room.After arriving at the hotel, depending on the property occupancy, we are sometimes able to offer upgrade options. These upgrade options for larger room types incur additional fees as would happen in most all hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 8 Nov 2024
A great nights accommodation
Comment from Hotel Management
8 Nov 2024 by Sincerely,, Hotel Management
Dear Alison,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 7 Nov 2024
Enormously good value and a very good property in general. It's not five stars on condition and the place is showing a bit of age, but it's got it where it matters
Comment from Hotel Management
8 Nov 2024 by Sincerely,, Hotel Management
Dear Harsha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Sincerely,, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
