Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Your Friends at High Peaks Resort, Hotel Management
Thank you for taking a moment to rate your experience, DaVion!
by A verified traveler
Posted 11 Nov 2024
Perfect location!
Comment from Hotel Management
19 Nov 2024 by Your Friends at Lake House, Hotel Management
Thank you, Mary Kay! We are so pleased you enjoyed your visit.
by A verified traveler
Posted 24 Oct 2024
Very disappointed there was no microwave
Comment from Hotel Management
29 Oct 2024 by Your Friends at Lake House, Hotel Management
Dear Brandi,Thank you for taking a moment to share your feedback.We want all of our guests to have everything they need to have an exceptional visit. Microwaves are available upon request and we will look to make it easier to order a microwave.We hope you'll join us again. Thank you again for sharing your experience!Warm Regards,Your Friends at Lake House
by A verified traveler
Posted 23 Oct 2024
Location. Location. Location!
Comment from Hotel Management
29 Oct 2024 by Your Friends at Lake House, Hotel Management
Thank you for taking a moment to rate your experience, Shelley!
by A verified traveler
Posted 18 Oct 2024
An excellent hotel for the money. You can’t beat the location and convenience. The room was clean and the beds comfortable but don’t expect charm or luxury. Mini fridge and coffee maker in the room but no microwave. We’d stay again for sure if the price was right.
Comment from Hotel Management
29 Oct 2024 by Your Friends at Lake House, Hotel Management
Dear Della,Thank you! We are so pleased you enjoyed your visit to Lake House and Lake Placid. We hope you'll join us again, soon!Warm Regards,Your Friends at Lake House
by A verified traveler
Posted 16 Oct 2024
The heater/AC unit was very loud and the lights on the unit kept me up (blue light)
Comment from Hotel Management
29 Oct 2024 by Your Friends at Lake House, Hotel Management
Dear Wade,Thank you for taking a moment to share your feedback. We will share your review with our engineering team!Warm Regards,Your Friends at Lake House
by A verified traveler
Posted 16 Oct 2024
Great place! Close to everything
Comment from Hotel Management
29 Oct 2024 by Your Friends at Lake House, Hotel Management
Dear Jason,Thank you! We hope you'll join us again, soon!Warm Regards,Your Friends at Lake House
by A verified traveler
Posted 12 Oct 2024
Can walk to Main street within a few minutes with shops and restaurants. Dinner at Black Bear was good. The indoor pool looked inviting, although I didn’t have time to use it. Hot tub looked old but a decent size. The outdoor fire pit was not on, pool table missing balls, connect 4 game missing pieces, no staff working in the lounge so not possible to get a drink there. There was a vending machine in the hallway and ice machine.
Room 3, below the ground floor, was a decent size but decor and furniture needs upgrading. Dark paint and carpet without enough lights to brighten. There is a small coffee pods machine, mini-fridge, and ice bucket in the cupboard. The patio is just 2 chairs on concrete with grass in front, a hedge and road before the lake. The lake is visible but might be easier to see from 2nd floor. The bathroom is old with very low counter. There was visible dirt around the bathtub. It looked like light yellow soap scum that hadn’t been scrubbed with cleanser for weeks.
The check-in across the street was lovely with friendly staff in a nice lobby.
I won’t stay at the Lake House again.
Comment from Hotel Management
29 Oct 2024 by Your Friends at Lake House, Hotel Management
Dear Eleanor,Thank you for taking a moment to rate your experience.We are disappointed you did not enjoy your visit, but we appreciate the constructive feedback you provided in your review. We will share your review with our team and address your housekeeping concerns and replace the games at Lake House.We hope we'll have another opportunity to impress you!Warm Regards,Your Friends at Lake House
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Your Friends at Lake House, Hotel Management
Thank you for taking a moment to rate your experience, Bucy!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Your Friends at High Peaks Resort, Hotel Management
Thank you for taking a moment to rate your experience, Joanne!
