Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Thumbs up
by A verified traveler
Posted 9 Dec 2024
This is a beautiful property and we enjoyed ourselves. The restaurant was absolutely fantastic, staff was great. My only suggestion would be to have a coffee bar in the lobby in the morning so that someone can come down just for a cup of coffee. The only issue was the day we were leaving the housekeeping staff barely touched the room as far as cleaning it. Almost felt like "well if you're going to be leaving we don't have to do much"
Comment from Hotel Management
10 Dec 2024 by The Westin Lake Mary, Hotel Management
Dear Paula, Thank you for the constructive feedback. We will share this with the proper leadership teams so show where we can improve. We hope you choose to stay with us again.
by A verified traveler
Posted 5 Dec 2024
They are pet friendly, charging nothing extra. I think the Westin needs an update and a nicer staff
;,.
Comment from Hotel Management
6 Dec 2024 by The Westin Lake Mary, Hotel Management
Dear Gregory, Thank you for the constructive feedback. We love animals and believe it's fair for our guest and their pets to accompany them on their travels. We would like to apologize if our staff were not welcoming. Ensuring our staff is warm and welcoming is key to making the guest feel at home. We hope you choose to stay with us again.
by A verified traveler
Posted 5 Dec 2024
Stayed Thanksgiving evening, shula"s 57 was open , but had a limited thanksgiving menu. When I tried to get an order and eat it in my room they said that was not possible???
I ordered DoorDash instead, but the staff was glib, then always ending with "my pleasure"....
Comment from Hotel Management
6 Dec 2024 by The Westin Lake Mary, Hotel Management
Dear Gregory, We would like to apologize for not being able to accommodate your requests throughout the holidays. We will work with our F&B managers on how to work around this issue in the future so guest do not have this issue in the future. We hope you choose to stay with us again.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
6 Dec 2024 by The Westin Lake Mary, Hotel Management
Dear Robert, Thank you for the constructive feedback. We will share this with all departments to show where we can improve and deliver better service to our guest.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Westin Lake Mary, Hotel Management
Dear Bryan, Thank You for the great feedback. Knowing we were able to provide a comfortable stay for your travels is reassuring. We look forward to your next trip.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Jalen Woods, Hotel Management
Dear Sandip, thank you for the feedback. We're happy to know we were able to provide a comfortable experience for your trip. We look forward to seeing again!
by A verified traveler
Posted 24 Nov 2024
I really enjoyed my stay here at the Westin. Convenient location and easy parking. Staff were great! Will definitely stay again with my next trip to Orlando.
Comment from Hotel Management
25 Nov 2024 by Westin Lake Mary, Hotel Management
Dear Asha,Thank You for the great feedback. We will share this with staff to motivate them to continue to provide stellar service. We look forward to your next trip to The Westin!
by A verified traveler
Posted 24 Nov 2024
Nice hotel.
Comment from Hotel Management
25 Nov 2024 by Westin Lake Mary, Hotel Management
Dear Meghan,Thank you for the great feedback. We love to see you liked our property. We look forward to your next trip to The Westin!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
25 Nov 2024 by The Westin Lake Mary, Hotel Management
Dear James,Thank You for choosing to stay with us. Know we were able to provide a nice experience will continue to motivate our staff. We look forward to your next trip to The Westin!
