Ratings based on 1,770 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Smelly towels
Key card stops working 2 hours before check out time
by A verified traveler from Jacksonville
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Colton, General Manager, Hotel Management
Hi Sharonda, Thank you for the review!
by A verified traveler
Posted 18 Nov 2024
Safe
Comment from Hotel Management
20 Nov 2024 by Colton, General Manager, Hotel Management
Hi Freddy, Thank you for the review!
by A verified traveler
Posted 17 Nov 2024
Room was not very clean. Doors to bathroom were “beat up”. Shower head looked grimy. Beds were uncomfortable.
Comment from Hotel Management
20 Nov 2024 by Colton, General Manager, Hotel Management
Thank you, Melissa, for sharing your feedback. I’m very sorry to hear about your experience and that we fell short of meeting your expectations. Cleanliness and comfort are top priorities for us, and it’s clear we missed the mark. I will personally address the issues you mentioned regarding the bathroom doors, shower head, and beds with our team to ensure improvements are made. We value your feedback and hope you’ll give us another chance to provide the quality stay you deserve.
by A verified traveler
Posted 15 Nov 2024
My friend had trouble finding it and the staff didn't seem to be able to help her with directions saying they lived in Orlando so they didn't know.
Loved the temperature in the hot tub and they have a great fitness center.
Comment from Hotel Management
16 Nov 2024 by Colton, General Manager, Hotel Management
Hi Janice,Thank you for sharing your feedback! I apologize that your friend had trouble finding the property, and I'm sorry the staff wasn't able to assist with directions. We’ll work on improving this so our guests can have the best experience. I’m glad to hear you enjoyed the hot tub temperature and the fitness center! We appreciate your review, and we hope to welcome you back soon for another great stay.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Colton, General Manager, Hotel Management
Dear Tasleea,Thank you for taking the time to share your feedback. We're glad to hear that you had a positive stay with us and appreciate your rating. If there’s anything specific you feel could have made your experience even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Nov 2024
Awesome
Comment from Hotel Management
12 Nov 2024 by Colton, General Manager, Hotel Management
Dear Carlos,Thank you so much for your awesome 5-star review! We’re thrilled that you had a great stay with us. Our team works hard to provide a memorable experience, and feedback like yours is always appreciated. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 10 Nov 2024
Friendly staff. The hotel needs updating, bathroom corners were dirty.
Comment from Hotel Management
10 Nov 2024 by Colton, General Manager, Hotel Management
Dear Miriam,Thank you for taking the time to share your feedback with us. I'm pleased to hear that our team’s friendliness made a positive impact on your stay. We’re dedicated to creating a warm, welcoming environment for our guests, and I’ll be sure to pass along your kind words.I apologize, however, for the cleanliness issues you noticed in the bathroom. I agree that attention to detail in our upkeep is essential, and your observations will be shared with our housekeeping team to ensure our standards are met consistently. Your feedback on updates is also valuable, as we strive to improve our guest experience continually.Thank you again for your feedback. We hope to have the pleasure of welcoming you back to a more polished stay in the future.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Colton, General Manager, Hotel Management
Dear Peggy,Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations, and I want to assure you that we take your concerns seriously. We strive to provide all our guests with a welcoming and comfortable stay, and I apologize that this was not your experience.If you would be willing to share more details, I’d be glad to look into the issues you encountered. Your insights can help us improve our services for future guests. Please feel free to reach out to me directly at the hotel, as I’d love the chance to make things right.Thank you again, Peggy. We hope to have another opportunity to provide you with the exceptional experience you deserve.
by A verified traveler
Posted 8 Nov 2024
Great place cool staff
Comment from Hotel Management
9 Nov 2024 by Colton, General Manager, Hotel Management
Thank you, Swerve, for the awesome feedback! We’re thrilled to hear you enjoyed your stay and found our team welcoming. We aim to make every guest’s experience comfortable and memorable, so it’s great to know we hit the mark during your visit. Hope to welcome you back soon!
