Ratings based on 1,785 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
convenient
Comment from Hotel Management
4 Nov 2024 by Colton, General Manager, Hotel Management
Dear Michael,Thank you for taking the time to leave a review! We're glad to hear that you found our location convenient. We strive to offer a comfortable and accessible experience for all of our guests, so it's wonderful to know that this was a highlight for you. If there's anything we can do to make your next stay even better, please let us know—we’re always here to help.We look forward to welcoming you back soon!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Colton, General Manager, Hotel Management
Dear LaTonya,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure to have you as our guest, and we hope to welcome you back on your next visit!
by A verified traveler
Posted 30 Oct 2024
Clean, quiet and accessible
Comment from Hotel Management
1 Nov 2024 by Colton, General Manager, Hotel Management
Hi Iris,Thank you so much for your wonderful review! I’m thrilled to hear you enjoyed a clean, quiet, and accessible stay with us. We work hard to create a welcoming and restful environment for all our guests, so it’s fantastic to know that this was your experience. We’d love to have you back anytime your travels bring you our way!
by A verified traveler
Posted 30 Oct 2024
It was nice enough and room was clean and comfortable. Great price and location.
Comment from Hotel Management
1 Nov 2024 by Colton, General Manager, Hotel Management
Dear Nicole,Thank you for sharing your experience! I'm thrilled to hear that you found your room clean, comfortable, and enjoyed our location and pricing. We aim to provide a pleasant and convenient stay for all our guests, so it’s wonderful to know we met your expectations.We hope to welcome you back soon!
by A verified traveler
Posted 30 Oct 2024
It was nice
Comment from Hotel Management
1 Nov 2024 by Colton, General Manager, Hotel Management
Hello Tammy,Thank you for taking the time to share your feedback! I'm glad to hear you had a nice stay with us. We’re always looking for ways to make our guests’ experiences even better, so if there’s anything specific we could improve upon, please feel free to let us know. We hope to welcome you back soon!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Colton, General Manager, Hotel Management
Dear Michelle,Thank you for taking the time to share your experience with us on Expedia. We’re glad to see you enjoyed your stay overall, and we appreciate your honest feedback. Your insights help us continue to improve our services and ensure each guest has a wonderful experience.If there’s anything specific we can improve to make your next stay a 5-star experience, please don’t hesitate to let us know. We’d love to welcome you back soon!
by A verified traveler
Posted 28 Oct 2024
My overall rating is 4 stars because the room had a 25-27 inch tv.
Comment from Hotel Management
1 Nov 2024 by Colton, General Manager, Hotel Management
Dear Detria,Thank you for taking the time to share your feedback and for rating your stay with us. We’re pleased to hear that, overall, you enjoyed your visit. I appreciate your input regarding the TV size in your room, as we're always looking for ways to enhance the guest experience. Your comments are valuable, and I will certainly share them with our team as we evaluate future upgrades.We hope to have the pleasure of welcoming you back soon and providing an even better experience.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Colton, General Manager, Hotel Management
Hi Juana,Thank you for your fantastic 5-star review! We're so glad you had a wonderful stay with us. Your feedback means a lot, and we hope to welcome you back again soon!
by A verified traveler
Posted 26 Oct 2024
They put me near elevator and handicap parking without me asking. Very nice of front desk. Room was big. Looked like new carpet and counters in bathroom. Grandkids enjoyed pool.
Comment from Hotel Management
28 Oct 2024 by Colton, General Manager, Hotel Management
Thank you, Luann, for the wonderful review! We’re so glad our team could accommodate you near the elevator and accessible parking to make your stay more convenient. It's great to hear you enjoyed the spacious room and updates to the carpet and bathroom counters. We’re thrilled your grandkids had a good time at the pool, too! Looking forward to welcoming you all back for more family fun!
by A verified traveler
Posted 26 Oct 2024
Outside (pool area and spa area) in need of maintenance and cleaning. Staff were courteous and helpful. Housekeeping (room make-over) was cursory and not performed until almost 4:30 PM
Comment from Hotel Management
28 Oct 2024 by Colton, General Manager, Hotel Management
Thank you, Jeffrey, for taking the time to share your experience. I appreciate your feedback about the pool and spa areas, and I apologize if they didn’t meet our usual standards during your stay. We’ll be addressing this with our team to ensure these areas are given the attention they deserve. I’m glad to hear that our staff was courteous and helpful; they strive to make each guest feel welcome. I apologize for the late housekeeping service, as well. We’ll work to improve our scheduling to meet guest expectations better. We hope to welcome you back and provide a fully satisfying experience next time!
