Ratings based on 995 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from Port St. Lucie
Posted 20 Nov 2024
Very run down, smelly, very thing has to be updated including the TV
Comment from Hotel Management
21 Nov 2024 by Hotel Management , Hotel Management
Dear SIERRA, Thank you for your feedback. We regret to hear about your experience and apologize for the condition of the property and the odor you encountered. Your comments about updates, including the TV, are noted, and we are working on enhancing our facilities to meet guest expectations. We are committed to improving and ensuring our guests have a more pleasant stay. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
Furniture was damaged and broken; no water pressure; kitchen but you had to pay for utensils and pans, etc; no shampoo conditioner etc; no pool; no breakfast; no coffee maker; we stayed five days and no one came to clean our room or swap towels; charge if we swapped towels before they came; bathroom looks like they painted over mold; if we hadn’t prepaid, we would have never stayed
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Dawn, Thank you for your feedback. We deeply apologize for the inconvenience you experienced during your stay. We understand the importance of well-maintained furniture, adequate amenities, and proper cleaning service, and we regret that these were not up to expectations. Your comments regarding the water pressure, towels, and overall cleanliness have been shared with our team for immediate review and improvement. We value your feedback and hope to have the opportunity to provide you with a much better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 14 Aug 2024 on Hotels
by A verified traveler
Posted 9 Aug 2024
by A verified traveler
Posted 29 Jul 2024
Halls smelled gross rooms looked small but it was alright
Comment from Hotel Management
30 Jul 2024 by Hotel Management , Hotel Management
Dear Jason, Thank you for sharing your experience. We are sorry about your issues with the halls and room size. We appreciate your feedback and will use it to address these concerns for future improvement. We are glad to know that your stay was alright despite this. We hope to improve your experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 Jul 2024
This property is not as advertised. It’s old and outdated. Musty smells, the sofa bed was rusted a well as the mattress. Could not be used. And didn’t feel safe. Checked out two days early because of the conditions.
Comment from Hotel Management
27 Jul 2024 by Hotel Management, Hotel Management
Dear Melodie, Thank you for sharing your experience. We apologize that the accommodations did not meet your expectations and for the discomfort you experienced with the smell and the condition of the sofa bed. Your safety and comfort are our priorities, and we regret that you felt otherwise during your stay. We take your feedback seriously and will address these concerns to improve our property. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler from bensalem
Posted 14 Jul 2024
by A verified traveler
Posted 9 Jul 2024
They advertise having morning coffee, full kitchen facilities in each unit, and housekeeping. They no longer offer coffee. The kitchens have appliances but no coffeepot, pans, glasses, cups, plates, silverware, and they require you to take your own trash out to dumpster. False advertising. The place reeked of bug spray. The AC vents blow on the windows behind the curtains instead of out into the room itself and are not adjustable. VERY disappointed.
Comment from Hotel Management
10 Jul 2024 by Hotel Management , Hotel Management
Dear Lois, We sincerely apologize for the inconvenience you encountered during your stay. We regret that our amenities did not meet your expectations and understand your frustration with the absence of coffee, kitchen supplies, and the housekeeping policy. Your feedback is crucial for us to improve our services. We are actively addressing these issues to ensure a better experience for future guests. We hope you will consider giving us another opportunity to provide you with a more comfortable stay.Sincerely,Hotel Management
by A verified traveler
Friendly staff
Posted 3 Jul 2024 on HotelsGreat experience and the staff is very friendly and helpful! Would definitely recommend this hotel to anyone needing an extended stay hotel.
Comment from Hotel Management
3 Jul 2024 by Hotel Management, Hotel Management
Dear Joseph, Thank you for sharing your delightful experience at Extended Stay America! We're pleased to read that our staff made your stay exceptional with their impeccable service. We strive to provide a welcoming and accommodating environment for all our guests, and we're glad we fulfilled your needs. We appreciate your recommendation and look forward to having you back in the future for another homely experience! Sincerely,Hotel Management
