Ratings based on 497 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Nice hotel
Comment from Hotel Management
17 Nov 2024 by FanyB, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next time you are in Lake Mary, Florida.
by A verified traveler
Posted 17 Nov 2024
The staff where the best! Very helpful & accommodating. We will stay again
Comment from Hotel Management
17 Nov 2024 by FanyB, Hotel Management
Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.
by A verified traveler
Posted 10 Nov 2024
The humidity smell in the hallway and room is terrible
Comment from Hotel Management
10 Nov 2024 by Hotel Management, Hotel Management
We recognize your time is valuable and appreciate the feedback you have provided. On behalf of our entire team, I sincerely apologize for falling short of your expectations and ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel teams to ensure that every team involved can use your feedback as a learning experience for all.
by A verified traveler
Posted 27 Oct 2024
Place is old. Bedding is old. Bathrooms are old. Lobby was under construction which wasn’t mentioned at booking. Patio area is dirty
Comment from Hotel Management
27 Oct 2024 by Hotel Management, Hotel Management
Dear Mario,Thank you for taking the time out of your busy schedule to provide your feedback of your stay with us. We are sorry to hear it was not what you were expecting and for this we truly apologize. I hope you allow us the opportunity to make it up to you once our renovation is complete in the exterior of the property. Thank you for your time.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by FanyB, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next time you are in Lake Mary, Florida
by A verified traveler
Posted 23 Sep 2024
Overall good for business travel.
Comment from Hotel Management
25 Sep 2024 by FanyB, Hotel Management
Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.
by A verified traveler
Posted 13 Sep 2024
Buena para descansar
Comment from Hotel Management
13 Sep 2024 by FanyB, Hotel Management
Hola Jackeline, Gracias por tomar el tiempo y dejarnos saber sobre su esperiencia positiva durante su estadia con nosotros aqui en el Courtyard Orlando Lake Mary. Esperamos poder probeer la mejor hospitalidad que merecen nuestros huespedes, a usted y sus amistades cuando se encuentren de nuevo en el area de Lake Mary, Florida. Gracias
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by FanyB, Hotel Management
Thank you for taking the time to share your thoughts about your recent stay. Your feedback is important to us, and we appreciate you letting us know about your experience. We look forward to welcoming you back again in the future!
by A verified traveler
Posted 23 Aug 2024
Great example
Comment from Hotel Management
23 Aug 2024 by FanyB, Hotel Management
Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.
by A verified traveler
Needs Improvement!
Posted 18 Aug 2024 on HotelsFirst off my room seemed great when I arrived however after settling in I noticed the shampoo dispenser was in the tub/shower it fell off and apparently this is a known problem it seems the adhesive is not sticky enough! Second my shower faucet wouldn’t turn off completely. Third I purchased a Breakfast w/ my hotel yet the morning manager couldn’t find it or give me the coupon I needed. I told the food manager on duty and she waived it both times supposedly. On the plus side my view was spectacular, the patio view was amazing!
Comment from Hotel Management
19 Aug 2024 by FanyB, Hotel Management
Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.
