Ratings based on 778 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Great people working the front desk.
Comment from Hotel Management
18 Nov 2024 by Kelli Manjang - General Manager, Hotel Management
Thank you so much for the awesome review and for being our guest.
by A verified traveler
Posted 26 Oct 2024
great hotel. friendly staff. breakfast was good. rooms were clean
Comment from Hotel Management
27 Oct 2024 by Kelli Manjang - General Manager, Hotel Management
Thank you for the great review. We hope to see you again in the near future.
by A verified traveler
Posted 13 Oct 2024
Super friendly staff. We stayed for one night and it exceeded expectations.
Comment from Hotel Management
15 Oct 2024 by Kelli Manjang - General Manager, Hotel Management
We are so pleased you enjoyed your stay. We strive daily to exceed guest expectations. Thank you for this amazing review.
by A verified traveler
Posted 9 Oct 2024
Great
Comment from Hotel Management
15 Oct 2024 by Kelli Manjang - General Manager, Hotel Management
Thank you for the 5 out of 5 review. We greatly appreciate you.
by A verified traveler
Posted 24 Sep 2024
My sister and I ended up in terrible traffic on I-10 and then a flat tire 30 minutes away from the hotel. I called the front desk 3 times to update, the lady and gentleman who answered assured us that we would be able to check-in. They were both kind and understanding! We arrived exhausted at 3:30am but we enjoyed our brief stay. Clean room comfortable beds and decent breakfast!
Comment from Hotel Management
15 Oct 2024 by Kelli Manjang - General Manager, Hotel Management
Thank you for this amazing review! We are glad you were able to make it safely. Thank you for choosing to be our guest and we can't wait to welcome you back the next time you are in the area.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Kelli Manjang - General Manager, Hotel Management
Thank you for the awesome review!
by A verified traveler
Posted 12 Aug 2024
Seems like a lot of kids running up and down the hallway
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Kelli Manjang - General Manager, Hotel Management
Thank you for your recent stay with us. On behalf of the entire team we offer the sincerest apologies for not exceeding your expectations. I would like to investigate further into your stay to ensure we make it right. Please reach out to me to the hotel directly. Thank you.
by A verified traveler
Posted 29 Jul 2024
The staff were all super friendly. Everything was clean and in good condition. 🏆 The beds were comfortable if a bit firm, which is really great for me, actually. There weren’t big dips in the mattresses, and that is really important for someone with back trouble. 😅
Comment from Hotel Management
30 Jul 2024 by Kelli Manjang - General Manager, Hotel Management
We are so pleased you enjoyed your stay with us. We greatly appreciate the high praise and can't wait to welcome you back the next time you are in the Lake Jackson area.
