Ratings based on 987 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Henderson
Posted 11 Jan 2025
The only thing I liked was the location but the rest of the property was as bad as it gets.
Comment from Hotel Management
13 Jan 2025 by Brand Experience Team, Hotel Management
Hi Edward,We apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers.Maz K.#Team6
by A verified traveler
Posted 30 Dec 2024
Got up Saturday morning ready for my shower for work. NO HOT WATER! Found out that there was a water leak on floor 2. Ok I can deal. Went to work. Got back around 6 still no hot water. Ok I’ll shower on Sunday.NO HOT WATER! Went to work. Got up on Monday I need a shower! NO HOT WATER! I tried to call the front desk. Phone is not plugged in. Found the plug & tried to call the front desk. I could hear her she couldn’t hear me. Uggggg. Found out at check out that the maintenance guy didn’t know how to turn on the water heater. Why wasn’t someone called on Sunday. This was pretty unacceptable.
Comment from Hotel Management
31 Dec 2024 by Brand Experience Team, Hotel Management
Hi Debra, Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you. Natalie #Team6
by A verified traveler
Posted 30 Dec 2024
This hotel needs some major upgrades - no hot water
Comment from Hotel Management
30 Dec 2024 by Brand Experience Team, Hotel Management
Hi Wayne, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention. Natalie #Team6
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Management, Hotel Management
We are sorry to hear your stay wasn't fully satisfactory. Thank you for taking the time to leave us feedback and we hope to see you again soon.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Management, Hotel Management
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thank you, Management.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Management, Hotel Management
Thank you for taking the time to leave us a review. Thank you, Management.
by A verified traveler
Posted 9 Dec 2024
I ordered a king room. The desk attendant told me they didn't have king room put me in a queen i was told had a balcony. Thought that would be fine. No balcony either. I know they have updated rooms as i stay at this hotel often but got one of the old rooms looked nothing like the pictures of the room I requested and thought I was getting. Would of been fine for me but it was my wife and I she was less than thrilled.
Comment from Hotel Management
9 Dec 2024 by Management, Hotel Management
Hi! Thank you for taking the time to leave a review and we are very sorry to hear your experience with us wasn't fully satisfactory. We are always working to improve and would love to have the opportunity to offer you and your wife a better experience on your next stay. Thank you.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Management, Hotel Management
Thank you so much for the 5-star rating! We are happy to hear you enjoyed your stay with us!
by A verified traveler
Posted 3 Dec 2024
This is difficult to rate because the service was absolute above and beyond. We had requested a balcony with joining rooms, the staff was very friendly and accommodated us with our request. The rooms were fair and not very clean, the name of the hotel has changed but the hotel has not. Motel 6, some floors are under renovation. Come Summertime it would be a great spot as it is close to the beach, dog park, etc. The walking path takes you to the London Bridge and other shops. I would stay here again but will wait for the renovation to be completed.
Comment from Hotel Management
3 Dec 2024 by Brand Experience Team, Hotel Management
Hi Angela, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6
by A verified traveler
Posted 29 Nov 2024
Room 204 needs a new shower head and room next door had TV on load all night...walls were thin. But otherwise a good stay...thanks!
Comment from Hotel Management
29 Nov 2024 by Management, Hotel Management
Dear Lyle, thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighboring rooms. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future. Kind regards.
