Ratings based on 980 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
this was our second stay here, and THIS time we had an adapter for the Tesla chargers, so that was much better! The breakfast is okay, no protein except for yogurt or milk. clean and quiet.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Charles,We appreciate your loyalty and feedback on our Tesla chargers and breakfast options. We're glad to hear that you found the hotel clean and quiet during your stay. Should you have any further suggestions for improvement, please feel free to reach out to our management team.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Brad,We are delighted to hear that you had an enjoyable stay with us! If you have any further comments or suggestions, please do not hesitate to get in touch with us directly. We look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Stephen, We appreciate you choosing our hotel for your stay! If you have any concerns or suggestions, please feel free to contact us directly so we can address them accordingly. We hope to welcome you back soon!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Omar,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler
Posted 18 Nov 2024
:)
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Christine,We appreciate your feedback and are sorry to hear about your experience. We strive to make improvements based on our guest's comments. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
by A verified traveler from Wolverhampton
Posted 17 Nov 2024
The front desk employee very professional and friendly.
Room was clean and surprisingly modern.
Massive car parking with electric charging.
Dennys two minutes away & London Bridge approx eight minutes walk.
Now the downside
Breakfast was very poor. I went at 6am as was travelling early to find messages of no eggs and some other items, yet only 8 sausages had been cooked ready.
There were cereal, juice and waffle machine, but what are you going to with just sausages?
I took an apple, which looked ok, but was hard and dry inside.
For these reason, I’ve marked down the overall score, if breakfast would have been up to scratch it would have been a 5* all around.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Neil, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the professionalism of our front desk staff and enjoyed our clean and modern room. We're also pleased that you found our car parking facilities convenient. Your comments regarding breakfast have been duly noted, and we will share them with our team for further review and improvements. We apologize for the inconvenience caused and hope to have the opportunity to welcome you back in the future for an enhanced experience.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jared,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to address any concerns you may have from your stay. We value your feedback and would like the opportunity to make things right for you.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Onyeijen,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.
by A verified traveler
Posted 11 Nov 2024
Dirty chair in room, looked like blood on they outside door, big stain on the side of the mattress, looked like mold around bathroom tub/floor.
Only positive things were fresh towels the next am and staff/housecleaning nice
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Vicky, We appreciate your detailed feedback on your recent stay. Our team is grateful for your kind words regarding our staff and services. We will make sure to address your concerns internally to improve our guests' experience in the future. Thank you for bringing these issues to our attention, and we hope to welcome you back for a more enjoyable stay.
by A verified traveler
Posted 9 Nov 2024
Was clean safe.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Elizaveta,We're pleased to hear you found the hotel clean and safe during your stay. Your feedback is appreciated, and we thank you for taking the time to share your experience with us. If you have any further comments or queries, please don't hesitate to reach out to our management team.
