Ratings based on 392 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Spacious, comfy bed, good breakfast
Comment from Hotel Management
21 Nov 2024 by Springhill Suites Lake Forest, Hotel Management
Thank you for sharing your feedback regarding your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Springhill Suites Lake Forest, Hotel Management
We are sorry to hear your stay did not meet your expectations. Please feel free to reach out to the hotel so we can learn how we can improve your next stay.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Manager in Training, Hotel Management
Dear Marlene,We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon if your travels bring you to the area!
by A verified traveler from IRVINE
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by SpringHill Suites Lake Forest, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 26 Oct 2024
Clean hotel. Excellent room.
Comment from Hotel Management
26 Oct 2024 by Manager in Training, Hotel Management
Dear Catherine, thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us- including the cleanliness of our hotel. We hope to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
Nice place
Comment from Hotel Management
26 Oct 2024 by Manager in Training, Hotel Management
Dear Francine,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 19 Oct 2024
Done talking
Comment from Hotel Management
19 Oct 2024 by Springhill Suites Irvine | Lake Forest, Hotel Management
Dear Ebenezer, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please call us at 949-951-1019 so we can learn more about your experience.We look forward to hearing from you.Sincerely,Springhill Suites Irvine Lake Forest
by A verified traveler
Posted 11 Oct 2024
Room was nice and updated decor. Very comfortable
Comment from Hotel Management
12 Oct 2024 by Manager in Training, Hotel Management
Dear Charles,Thank you for your positive review. We hope to welcome you back soon if your travels bring you to the area!
by A verified traveler
Posted 11 Oct 2024
Location was convenient. Staff was helpful and efficient. Room was spacious and clean. Parking was good but would have preferred free.
Comment from Hotel Management
12 Oct 2024 by Manager in Training, Hotel Management
Dear Erin, We are delighted to hear that you enjoyed you stay with us- including our convenient location, helpful staff, and clean rooms. We hope to welcome you back soon if your travels bring you to the area!
by A verified traveler
Posted 9 Oct 2024
Clean accomodations. Front desk staff seemed to be missing for several minutes while guests waited in line for service, but otherwise they were friendly enough. Breakfast was so so.
Comment from Hotel Management
11 Oct 2024 by SpringHill Suites Lake Forest, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would like to learn more about your experience so we can find opportunities to improve. Please reach back out at your earliest convenience. Thank you!
