Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Super friendly staff, from front desk to lounge. Facility seems really well taken cared off. It smells clean! Had a very comfortable stay!
Comment from Hotel Management
22 Dec 2024 by Evan - GM, Hotel Management
Thank you so much, John, for your glowing 5-star review! We're delighted to hear you had a comfortable stay and that our team made such a positive impression. Your kind words about the cleanliness and care of our facility mean a lot to us. We can't wait to welcome you back again soon!
by A verified traveler
Posted 9 Dec 2024
Staff was the worst, will never stay again
Comment from Hotel Management
15 Dec 2024 by Evan - GM, Hotel Management
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience with our staff. Providing exceptional service is our top priority, and it’s clear we fell short during your stay.Your comments are concerning, and we’d like to understand more about what happened so we can address the issues and ensure they do not occur again. If you’re open to sharing more details, please feel free to reach out to us directly.We value your feedback and hope you’ll consider giving us another chance to provide the experience you deserve.
by A verified traveler
Posted 9 Dec 2024
Paid for room and they gave it to someone else
Comment from Hotel Management
15 Dec 2024 by Evan - GM, Hotel Management
Thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced during your stay. Situations like this are unacceptable and do not reflect the standards we strive to uphold.We take this matter seriously and would like to investigate further to understand what happened and how we can prevent such issues in the future. Please contact us directly and we will do everything we can to make things right.Your feedback is invaluable, and we hope for the opportunity to regain your trust.
by A verified traveler from Rialto
Posted 8 Dec 2024
TV didn’t work well but nice hotel.
Comment from Hotel Management
15 Dec 2024 by Evan - GM, Hotel Management
Thank you for your 5-star review! We’re thrilled to hear you enjoyed your stay and found the hotel to be a pleasant experience.We apologize for the issue with the TV and appreciate you bringing it to our attention. Your comfort and satisfaction are our priorities, and we’ll ensure our maintenance team addresses this to improve future stays.We look forward to welcoming you back soon!
by A verified traveler
Posted 26 Nov 2024
No comment
Comment from Hotel Management
2 Dec 2024 by Evan - GM, Hotel Management
Thank you for sharing your feedback and for your positive rating. We’re glad to hear that your overall experience was good. We also appreciate your insights, as they help us improve our services.If there's anything we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you again!
by A verified traveler from irvine
Posted 25 Nov 2024
good
Comment from Hotel Management
2 Dec 2024 by Evan - GM, Hotel Management
Thank you for sharing your feedback and for your positive rating. We’re glad to hear that your overall experience was good. We also appreciate your insights, as they help us improve our services.If there's anything we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you again!
by A verified traveler
Posted 15 Nov 2024
Even though this hotel is so close to the hwy the room was quiet, the bed comfortable and the shower good and hot. We were staying for business but felt relaxed after our stay.
Comment from Hotel Management
23 Nov 2024 by Evan - GM, Hotel Management
Thank you for your wonderful 5-star review! We’re so glad to hear that you had a peaceful and relaxing stay despite our proximity to the highway. It’s great to know that you found the bed comfortable and enjoyed the hot shower. We strive to provide a comfortable environment for both business and leisure, and we’re happy to hear you felt relaxed after your stay.We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Evan - GM, Hotel Management
Thank you for your 5-star rating! We’re delighted to know you enjoyed your experience. Your kind feedback motivates us to keep delivering excellent service, and we look forward to welcoming you back soon!
by A verified traveler from Fresno
Posted 7 Nov 2024
Nice, clean hotel. The room was spacious and the bed was comfortable. This was our second time staying here.
Comment from Hotel Management
7 Nov 2024 by Evan - GM, Hotel Management
Thank you for your kind review and for choosing to stay with us again! We’re delighted to hear that you enjoyed our clean, spacious rooms and comfortable beds. It’s always a pleasure to welcome returning guests, and knowing that you had another positive experience means so much to us.We look forward to hosting you for many more stays in the future!
by A verified traveler
Posted 31 Oct 2024
I would’ve given this hotel a five star. The only thing that I was just satisfied was the temperature gauge in a room wouldn’t adjust it was cold yet there was an extra blanket so that helped greatly.
Comment from Hotel Management
7 Nov 2024 by Evan - GM, Hotel Management
Thank you for taking the time to share your feedback! We’re so glad to hear that you enjoyed your stay overall and that the extra blanket helped you stay comfortable. We apologize for the issue with the room temperature adjustment and appreciate you bringing it to our attention. Our team will look into this to ensure a more seamless experience for our future guests.We hope to have the opportunity to welcome you back soon and provide a stay that earns a full five stars!
