Ratings based on 976 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler from North Las Vegas
Posted 28 Oct 2024
by A verified traveler
Posted 26 Oct 2024
We got in the hotel late. The person told me that usually when u reserve on the third party. I will still need to make confirmation . So they give away our room . We got there 12 mid night and we travel for 6 hours with no where to stay .
Comment from Hotel Management
27 Oct 2024 by Hotel Management, Hotel Management
Dear Marigold, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that not being able to stay with us is highly frustrating, and we deeply regret any distress this has caused. Allow us to check with our team to find out what went wrong. Please know this is not a typical occurrence, and we take these matters very seriously. We hope you will give us another opportunity as we would welcome the chance to provide you with an outstanding visit.Sincerely, Hotel Management
by A verified traveler
Posted 22 Oct 2024
The location was great for our event
Comment from Hotel Management
23 Oct 2024 by Hotel Management, Hotel Management
Dear Mark, Thank you for sharing your experience with us. We are pleased you had a great time at Extended Stay America and appreciate our location, which proved to be perfect for your event. We look forward to welcoming you back soon! Sincerely,Hotel Management
by A verified traveler
Posted 22 Oct 2024
The staff was very friendly and helpful. We had an issue with the TV and the staff was able to resolve it to our satisfaction. The room was clean and affordable.
by A verified traveler
Posted 19 Oct 2024
Our bathroom sink would not drain at all and the kitchen sink drained very slowly. We had to brush our teeth and wash our hands in the bathtub faucet :(
I told the people at the front desk but it never was addressed.
I’ve been to two other Extended stay locations and had great experiences but I am not coming back to this location.
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Mike,Thank you for sharing your concerns. We sincerely apologize for the maintenance issues you experienced with the sinks during your stay. It is regrettable that your concerns were not addressed promptly, and we understand how frustrating this must have been. Your feedback is invaluable, and we will ensure that our maintenance team addresses these issues to improve our service. We appreciate your loyalty to our brand and hope you will reconsider your decision and allow us the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 5 Oct 2024
Hotel looked in poor conditions, looked dirty, room not well maintained, bed was uncomfortable. Lines looked and felt old. I will never use this hotel again. I was very disappointed. I was expecting something different. Holiday Inn express way better!
Comment from Hotel Management
5 Oct 2024 by Hotel Management , Hotel Management
Dear Benny, We sincerely apologize that your stay did not meet your expectations. We understand how important a well-maintained, clean, and comfortable environment is for our guests, and we regret that we fell short during your visit. Your feedback is valuable, and we will address the concerns you’ve raised to improve the experience for future guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 4 Oct 2024
