Ratings based on 968 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seatac
Posted 24 Jun 2024
Overall stay was excellent.
My room was on the sixth floor. This hotel may need some remodeling. Also the person at the desk Saturday morning couldn’t help me get access to the Member Lounge. Although I had my Member Card in hand, she said she couldn’t access my IHG account in the computer because I reserved using Expedia. Nor did she offer to tell me which room it was on the sixth floor. I found that to be odd. Finally I simply just let it go.
Comment from Hotel Management
26 Jun 2024 by Customer Service, Hotel Management
Gerald, thank you for your feedback. We're thrilled to hear your stay at Crowne Plaza Portland-Lake Oswego was excellent. We appreciate your thoughts on potential remodeling, and your comments will be considered for future improvements. The issue you experienced with the Member Lounge is not reflective of our usual standards, and we'll address this with our team. We're glad it didn't impact your overall stay and hope to welcome you back soon.
by A verified traveler
Posted 23 Jun 2024
by A verified traveler
Posted 23 Jun 2024
Great stay, especially for the money. Easy parking and close to shopping and restaurants
Comment from Hotel Management
24 Jun 2024 by Customer Service, Hotel Management
Daniel, thank you for sharing your wonderful experience at Crowne Plaza Portland-Lake Oswego. The team is delighted to hear that you appreciated the convenient parking and location close to shopping and dining options. We're looking forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 22 Jun 2024
Lovely place to stay
Welcome and comfortable
Comment from Hotel Management
22 Jun 2024 by Customer Service, Hotel Management
Silvia, thank you for your kind words! The team at Crowne Plaza Portland-Lake Oswego is thrilled to hear you had a lovely and comfortable stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Customer Service, Hotel Management
Andre, thank you for your excellent rating! The team at Crowne Plaza Portland-Lake Oswego is thrilled to know you had a positive experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Customer Service, Hotel Management
Trevor, thank you for your positive rating! The team at Crowne Plaza Portland-Lake Oswego is delighted you had a pleasant stay. We’re looking forward to welcoming you back soon.
by A verified traveler
Posted 13 Jun 2024
Immediate hot water, comfy beds, nice staff. Hot tub clean and nice. Could have used a complimentary or reasonably priced shuttle from hotel to PDX as well was the ability to hop a shuttle to Portland. Evening crowd can be rowdy; but keeping the a/c fan running solves that issue.
Comment from Hotel Management
15 Jun 2024 by Customer Service, Hotel Management
Jeanne, thank you for your kind words about the Crowne Plaza Portland-Lake Oswego! It is wonderful to hear you enjoyed the comfortable beds, clean hot tub, and the hospitality of our team members. Your feedback regarding the shuttle service is appreciated and will be considered for future improvements. We hope to welcome you back soon!
by A verified traveler
Posted 11 Jun 2024
This was a lovely property, and I enjoyed my stay there. However, the staff was not that helpful. When I asked about potential corporate rate since I will be staying in the area weekly manager referred me to someone who never contacted me. The next morning, I spoke with someone else That was not the person to talk to, and he took down my information. However, I never heard from anyone.
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Dana,Thank you for your kind words about Crowne Plaza Portland-Lake Oswego. We are glad you enjoyed your stay. The experience you described regarding the corporate rate is concerning. Rest assured that we strive to improve communication and will address your concerns diligently. Your feedback is valuable, and we hope to welcome you back soon.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Judith, thank you for your review. Crowne Plaza Portland-Lake Oswego is delighted you enjoyed your stay. We look forward to welcoming you back soon!
by A verified traveler from Manteca
Posted 7 Jun 2024
Felt safe and was clean
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Lynnette, thank you for your feedback. It is wonderful to hear you felt safe and appreciated the cleanliness at Crowne Plaza Portland-Lake Oswego. The team looks forward to welcoming you back again!
