Ratings based on 962 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
It have everything that u need for short stay not like big fency hotel dont even have a refrigerator or microwave
Comment from Hotel Management
26 Sep 2024 by Leah Rodriguez, Hotel Management
Thank you for your review! We are happy to hear that everything went well for you! We look forward to seeing you again in the future.
by A verified traveler
Posted 23 Sep 2024
Great stay!! Whole staff friendly!! Excellent breakfast! Great bargain yet quality. Family fun. Bug rooms
Comment from Hotel Management
23 Sep 2024 by BW Plus Irvine Spectrum, Hotel Management
Hello Alejandro!Thank you so much for taking the time to rate and review your stay here at our hotel. Your time is greatly appreciated and it helps us ensure we provide the best service for our guests. We hope to see you again soon! Have a wonderful day!
by A verified traveler
Posted 23 Sep 2024
Got everything you needed and nothing more
Comment from Hotel Management
23 Sep 2024 by BW Plus Irvine Spectrum , Hotel Management
Hello Kayla,Thank you so much for taking the time to rate and review your stay here at our hotel. Your time is greatly appreciated and it helps us ensure we provide the best service for our guests. We hope to see you again soon! Have a wonderful day!
by A verified traveler
Posted 21 Sep 2024
Wonderful experience
Comment from Hotel Management
23 Sep 2024 by BW Plus Irvine Spectrum , Hotel Management
Hello Michael, Thank you so much for rating and reviewing your stay at our hotel. Your time is greatly appreciated. This helps us in ensuring we provide the best service for our guests. We hope to see you again soon and have a wonderful day!
by A verified traveler
Posted 19 Sep 2024
We stayed in a room on the third floor that had 2 queen beds and a pull out sofa. The sheet came off the pull out sofa and there was a big brown stain the size of a football on the mattress. The mattress was disgusting! I can’t believe how they could allow that.
Front Desk Staff is rude. My first encounter with front desk was before my stay. I called because I needed to add a person to the reservation and was told I would get a call back in 10 minutes. An hour passed and I never got a call back. I called again and they said that they were busy helping other guests- no apology. They told me they would call back which they did but was about an hour and a half later at 10:30pm. I was asleep. overnight staff was rude during my stay. I had called around 8:45pm to ask for extra blankets and the male front desk person said that they would have someone bring them. At 10pm I called because no one ever came. The female front desk person with an accent said, “Well i just got in and no one said anything to me. No one is going to take you anything.”
The kindest people were the staff at the restaurant during breakfast. They were very kind and helpful.
Overall I don’t recommend this hotel. Pay a few extra bucks to stay at a cleaner hotel with better customer service.
Comment from Hotel Management
25 Sep 2024 by BW Plus Irvine Spectrum, Hotel Management
Good Evening Jocelyn, Thank you for rating and reviewing your stay at our hotel, your time is greatly appreciated. We are glad to hear you decided to stay with us, but we deeply apologize that your experience here didn't exceed your expectations. I apologize for the miscommunication with Front Desk regarding the phone call. We have been short staffed and very busy due to the recent fire in Orange County. I will find out who spoke to you that night and make sure this doesn't happen again. As for the mattress, if we had another room available for you to switch we would do that if it was brought to the attention of the Front Desk. We are glad you enjoyed the breakfast staff and we hope you give us a second chance to set things right!Thank you and have a wonderful rest of your day!
by A verified traveler
Posted 18 Sep 2024
This is a very reasonably priced hotel for its location. Other hotels in the area cost more and this one had all the basic amenities I needed. The breakfast was great. The staff was friendly. Bed was good and room was clean. I recommend it for families.
Comment from Hotel Management
23 Sep 2024 by BW Plus Irvine Spectrum , Hotel Management
Hello Rosalie, Thank you so much for rating and reviewing your stay at our hotel. Your time is greatly appreciate to us. The team is very happy to hear that you enjoyed your time at our property. Your review helps us ensure that we provide the best service and exceed the expectations of our guests.We hope to see you again soon and have a wonderful rest of your day!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by BW Plus Irvine Spectrum , Hotel Management
Good Morning Christian!Thank you so much for rating and reviewing your stay at our hotel, your time is greatly appreciated! Your review is very important on how we can assure we take care of our guests properly. We hope to see you again soon and have a wonderful rest of your day!
by A verified traveler
Posted 3 Sep 2024
Very nice and quiet, very clean. Good complementary breakfast.
Comment from Hotel Management
3 Sep 2024 by BW Plus Irvine Spectrum , Hotel Management
Good Afternoon Roxanne!Thank you so much for taking the time to rate and review your stay here at our hotel. Your time is greatly appreciated and it's always great to hear how your experience with us was. We hope to see you again soon and have a lovely rest of your day!
by A verified traveler
Posted 2 Sep 2024
Staff was great, friendly and helpful. Room was great, comfortable beds. Lots of parking in facility and good amenities from pool, gym, breakfast.
Comment from Hotel Management
3 Sep 2024 by BW Plus Irvine Spectrum , Hotel Management
Good Afternoon!Thank you so much for taking the time to rate and review your stay here at our hotel. Your time is greatly appreciated and it's always great to hear how your experience with us was. We hope to see you again soon and have a lovely rest of your day!
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
3 Sep 2024 by BW Plus Irvine Spectrum , Hotel Management
Good Afternoon Thomas!Thank you so much for taking the time to rate and review your stay here at our hotel. Your time is greatly appreciated and it's always great to hear how your experience with us was. We hope to see you again soon and have a lovely rest of your day!
