Ratings based on 524 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Everything is ok
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Maria,Thank you for taking the time to share your feedback regarding your recent stay at Super 8 by Wyndham Lake Charles Northeast. We are pleased to hear that you found everything to be satisfactory. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we're glad to know we met this mark during your stay.We are always looking for ways to improve and your feedback is invaluable in this process. We hope to have the opportunity to welcome you back in the future, and we look forward to the chance to exceed your expectations. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 1 Jan 2025
Receptionists at front Desk was very helpful. And super friendly.
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Gwen Susan,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that our front desk team was able to assist you and their friendliness made your stay more enjoyable. Our staff always strives to provide warm and friendly service to our guests, and your positive comments serve as encouragement to continue our commitment to excellence.We hope that the rest of your stay was just as pleasant and we would like to thank you once again for your kind words. Your satisfaction is our top priority and we hope to have the pleasure of welcoming you back to Super 8 by Wyndham Lake Charles Northeast in the near future. We promise to deliver the same level of service and make your next visit even more enjoyable.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 30 Dec 2024
Good place to stay
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Sherterica,Thank you for choosing Super 8 by Wyndham Lake Charles Northeast and for taking the time to share your feedback. We are thrilled to know that you found our hotel to be a good place to stay. Our team works tirelessly to provide a comfortable and enjoyable experience for all our guests, and your positive remarks reaffirm the hard work we put in every day.We understand there is always room for improvement and we appreciate your 4-star rating as it motivates us to strive for excellence. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. We look forward to hosting you again soon.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 28 Dec 2024
Property was clean, and near eateries and stores. Staff was friendly and fresh towels were provided daily! I was satisfied.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Jeffery,Thank you for taking the time to share your wonderful experience at Super 8 by Wyndham Lake Charles Northeast. We're thrilled to hear that our clean property, convenient location, and friendly staff contributed significantly to your satisfaction. It's delightful to know that our daily fresh towels were appreciated, as we always strive to provide excellent service to our valued guests like you.Your feedback is invaluable to us, as it helps us to continually improve and provide the best possible experience for our guests. We're grateful for your kind words and look forward to welcoming you back on your next visit to Lake Charles. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 20 Dec 2024
My worker had stolen all his tool in a truck on Tuesday night on December 17, 2024
Comment from Hotel Management
20 Dec 2024 by GM, Hotel Management
Dear Chris,We are genuinely sorry to hear about the unfortunate incident that occurred during your stay at Super 8 by Wyndham Lake Charles Northeast. We understand how stressful it must have been for your worker to have his tools stolen, especially when away from home. Your safety and satisfaction are of utmost importance to us, and we deeply regret any inconvenience this might have caused.Please know that we take all guest feedback seriously, and your review has been shared with our security team to ensure this incident is thoroughly investigated. We are committed to providing a safe and secure environment for all our guests and their belongings. We hope you will give us another chance to serve you better and assure you of our best services at all times.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 23 Nov 2024
Original room given had a broken bathroom door. Was given a better room upon request. Breakfast was decent.
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Dear Pratik,Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the inconvenience you experienced with the initial room assignment. We are glad to hear that our team was able to quickly rectify the situation and provide you with a better room. Your comfort is our highest priority and we are committed to ensuring our guests have a pleasant stay.We appreciate your feedback on our breakfast as well. It's heartening to know that you found it decent. We continually strive to improve our service and offerings, and your comments will certainly help us in this process. We hope you will consider giving us another opportunity to serve you better in the future. Warm Regards,Guest Relation ManagerSuper 8 by Wyndham Lake Charles Northeast
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by GM, Hotel Management
Dear Simon,Thank you for taking the time to rate your stay at Super 8 by Wyndham Lake Charles Northeast. We are thrilled to see that you've given us a 5-star rating! While we wish you could have shared more details about your experience, we genuinely appreciate the high rating and are glad to know you enjoyed your time with us.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We hope your travels bring you back to Lake Charles in the near future and we get another chance to serve you. Once again, thank you for your kind words and we look forward to seeing you again.Warm Regards,General ManagerSuper 8 by Wyndham Lake Charles Northeast
by A verified traveler
Posted 27 Oct 2024
Very good
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by GM, Hotel Management
Dear William,Thank you for choosing Super 8 by Wyndham Lake Charles Northeast and for taking the time to rate us. We're thrilled to see that we've earned a 5-star rating from your recent stay. Although you didn't leave a written review, your high rating speaks volumes about your experience. We hope you enjoyed your time in Lake Charles and look forward to having you stay with us again in the future. Warm Regards,General ManagerSuper 8 by Wyndham Lake Charles Northeast
by A verified traveler
Posted 18 Oct 2024
This place was a great stay for one night! There was plenty of food options around and the staff was friendly!
Comment from Hotel Management
18 Oct 2024 by GM, Hotel Management
Dear Savanah, Thank you for taking the time to share your delightful experience at Super 8 by Wyndham Lake Charles Northeast! We're thrilled to read that you found our location convenient and enjoyed the variety of food options nearby. It's always heartening to hear that our staff's friendly service contributed to making your stay enjoyable. Thank you once again for your wonderful review and we look forward to welcoming you back soon.Warm Regards,General ManagerSuper 8 by Wyndham Lake Charles Northeast
