Ratings based on 748 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by DeAndre Sullivan General Manager, Hotel Management
Dear Donald, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing Holiday Inn Express & Suites Lake Charles South! Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler
Posted 5 Nov 2024
Bad experience
Comment from Hotel Management
6 Nov 2024 by DeAndre Sullivan General Manager, Hotel Management
Dear Jean, We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goal. Although your experience is not typical of the service we provide, we are always looking for ways to improve, and we are grateful for your feedback. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you.Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler
Posted 5 Nov 2024
No hot water can I get it compt
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Jarret, We are sorry for the inconvenience you had due to the lack of hot water during your time with us. We appreciate you relaying your concerns and assure you this was an isolated instance. Your feedback is essential to us, and we will convey your comments to the appropriate individuals. Safe travels.Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler from Houston
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by DeAndre Sullivan General Manager, Hotel Management
Dear Mike, It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. Thank you for your recent stay at the Holiday Inn Express & Suites Lake Charles South and for posting such a generous rating. We enjoyed having you as our guest, and we hope to see you again soon. Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by DeAndre Sullivan General Manager, Hotel Management
Dear Douglas, We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. Thank you for your outstanding rating, and we look forward to many more visits to Holiday Inn Express & Suites Lake Charles South.Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler
Posted 23 Oct 2024
great stay
Comment from Hotel Management
23 Oct 2024 by Management, Hotel Management
Dear Dempsey, It was a pleasure to read your fantastic review of Holiday Inn Express & Suites Lake Charles South. We are delighted you enjoyed every aspect of your stay with us. Thank you for being our guest, and we look forward to your next visit!Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler
Posted 21 Oct 2024
Very nice, clean place to make into a quick getaway
Comment from Hotel Management
22 Oct 2024 by DeAndre Sullivan General Manager, Hotel Management
Dear Heath, We are delighted you enjoyed every aspect of your stay with us, especially our fresh and spotless accommodations. Your feedback is the best performance measure we have, and we appreciate your generous remarks. It was a pleasure to read your fantastic review about Holiday Inn Express & Suites Lake Charles South. Thank you for being our guest, and we look forward to your next visit!Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by DeAndre Sullivan General Manager, Hotel Management
Dear Christopher, We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express & Suites Lake Charles South. Thank you for the wonderful rating. We hope to have the pleasure of doing so again on your next visit to the area.Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler
Posted 13 Oct 2024
Had a great stay, super comfortable and clean with plenty of space.
Comment from Hotel Management
14 Oct 2024 by DeAndre Sullivan General Manager, Hotel Management
Dear Jasmin, We are delighted you enjoyed every aspect of your stay with us, especially our fresh and spotless accommodations. Your feedback is the best performance measure we have, and we appreciate your generous remarks. It was a pleasure to read your fantastic review about Holiday Inn Express & Suites Lake Charles South. We look forward to your next visit!Yours in Hospitality, DeAndre Sullivan General Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by General Manager, Hotel Management
Dear Annie, We are happy you chose Holiday Inn Express & Suites Lake Charles South for your recent visit to our great city. We appreciate your excellent rating and that you had a fantastic stay. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to our area!Yours in Hospitality, DeAndre Sullivan, General Manager
