Ratings based on 90 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2019
by A verified traveler
Posted 18 Apr 2019 on Wotif
Good size apartment for family of 6. A quick overnight stay but it wasn’t particularly clean. The carpet needs replacing urgently and a coat of paint wouldn’t go astray.
Comment from Hotel Management
18 Apr 2019 by Paradise Holiday Apartments, Hotel Management
Thank you for sharing your travel experience with Paradise Holiday Apartments. We have taken your feedback on board and looking to make these changes as budget allows.
by A verified traveler
Posted 17 Apr 2019
Close to beach and off street parking with roomy apartment.
Comment from Hotel Management
18 Apr 2019 by Paradise Holiday Apartments, Hotel Management
Thank you for taking the time to leave us feedback. We are lucky to have a quiet beach so close, glad you went to see our special sights surrounding us
by A verified traveler
A Delightful Surprise
Posted 11 Apr 2019 on HotelsI was pleasantly surprised with my accomodation. It had a large living/kitchen area with a two seater lounge and an additional two seater sofa bed. The second room had a double and toilet and shower. There was a stove and microwave and crockery, cutlery and coking pots and implements. The bed was very comfortable and the unit was cleanm overall. The management were friendly and the area was quiet> There are no shops in the area but as it is self contained it can be prepared in the apartment. I had a very enjoyable stay.
Comment from Hotel Management
12 Apr 2019 by Management, Hotel Management
Thank you Gordon for taking the opportunity to review our establishment here at Paradise. We love hearing feedback from guests and happy to hear your stay was enjoyable. We hope to see you in the future!
by A verified traveler from Bulleen, Vic Australia
Posted 28 Mar 2019 on Wotif
We really enjoyed our stay here. Whilst the apartments are a little old, they are well maintained and are very reasonably priced. The pool was a particular highlight and my daughter loved it. Staff were friendly and accommodating. The place is also just down the road from an amazing beach.
Comment from Hotel Management
29 Mar 2019 by Paradise Holiday Apartments, Hotel Management
While we can't personally thank you as you remain anonymous, we are happy your enjoyed your stay and used our facilities on ground and experienced the local surrounds. Please see us again for any future stay's.
by A verified traveler
Posted 18 Feb 2019 on Wotif
We loved the pool & spa!
The location was great, so close to the beach!
Apartment was comfortable, had everything we needed.
It could really do with new carpets and old couch replaced. .... plus the heater smelt terrible when turned on.....
Comment from Hotel Management
22 Feb 2019 by Paradise Holiday Apartments, Hotel Management
Thank you for taking the time to review our establishment. We are glad you enjoyed our facilities here onsite and had a comfortable time.
As you remain anonymous we would have loved the opportunity to talk to you further in pinpointing your room so we can upgrade some of these issues. Our aircon technician has now been and in the process of servicing each air conditioner after a busy summer period. We would love to see you back for any future holidays again with us.
by A verified traveler
Posted 30 Jan 2019 on Wotif
The only thing my husband wanted more of was power outlets. Otherwise had NO complaints. Very friendly, helpful owner.
Comment from Hotel Management
30 Jan 2019 by Paradise Holiday Apartments, Hotel Management
Thank you for staying at Paradise Holiday Apartments.
As you are anonymous we can't personally thank you but we are sure we loved your company too and only to happy to help.
The apartments are older built so power points are minimal. However we will make a note of this in any upgrade in the future.
by A verified traveler from Heathmont
Posted 20 Jan 2019 on Wotif
Our room was disgusting. Filthy stains on the floors, smelly couches with rips & holes, mould in the shower, cobwebs, dirty/sandy carpet with rubbish under the beds.
We told the manager at the front desk about all of the above, she came and had a look at our room and offered to have the cleaners come and ‘give it the once over’.
They came alright but still left the cobwebs and dirt around the sink.
The manager also said she’d ask the owner if we could have a refund.....we’re still waiting to hear back from her on that one.....despite my second enquiry on the phone.
Easily the worst place I’ve ever stayed in....anywhere in the world.
All this for $235 a night!!
Comment from Hotel Management
30 Jan 2019 by Paradise Holiday Apartments, Hotel Management
We apologize for the way you perceived the condition of your room, the room had been cleaned the morning of your arrival and we are aware of the issue with the one couch, and are in the process of having it replaced. As you can expect during high traffic times, some items may be overlooked, however we have implemented even stricter cleaning standards for our professional cleaners and strive to provide a comfortable, clean 3 1/2 star accommodation service. Our terms and conditions state that if cancellation occurs with 14 days of the booking dates then the deposit or entire fee for the duration of the stay is no refundable as we have held the accommodation for you and declined other bookings. In this instance, management were not notified of your early departure and as such unfortunately no refund can be offered.
by A verified traveler from Melbourne Australia
Posted 11 Jan 2019 on Wotif
Nice and quiet, friendly staffs. It’s not quite like the paradise but it’s value for money
Comment from Hotel Management
18 Jan 2019 by Paradise Holiday Apartments, Hotel Management
Thank you for sharing your travel experience with Paradise Holiday Apartments. We have taken your feedback on board, and hope on you next stay with us will feel more like paradise.
by A verified traveler
Posted 17 Dec 2018
The managers whole family made me feel welcome. I spent an extended stay and enjoyed every day. The pool, the spa everything was amazing. Fellow guests a pleasure too.
Comment from Hotel Management
18 Jan 2019 by Paradise Holiday Apartments, Hotel Management
Thank you for sharing your travel experience with Paradise Holiday Apartments. We are glad you felt welcomed and enjoyed our facilities on ground.
