Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
We love the staff at the location. Excellent customer service.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Thank you, Salvador, for your excellent feedback! We’re thrilled to hear you enjoyed your stay and appreciated the excellent customer service provided by our staff. It’s wonderful to know that both you and your furry companion felt welcomed and comfortable during your visit. We look forward to hosting you again at Lake Arrowhead Resort & Spa for another memorable getaway!
by A verified traveler
Posted 18 Nov 2024
Beautiful hotel
Comment from Hotel Management
18 Nov 2024 by Front Desk Management, Hotel Management
Good evening, Tricia! We're so delighted to hear that you enjoyed the charm of our resort as much as we do. It was such a delight hosting you during your visit, and we're happy you enjoyed your stay. Thank you so much for taking the time to submit your feedback, we hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
it was great
Comment from Hotel Management
16 Nov 2024 by Front Desk Management, Hotel Management
Good evening, Eric! We're so thrilled to hear that you enjoyed your visit with us, it was such a pleasure hosting you. Thank you for taking the time to submit your feedback, we hope to see you again soon!
by A verified traveler
Posted 14 Nov 2024
It was quiet and peaceful. Not much todo in the autumn.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Thank you, Daniel, for your excellent review! We're glad you enjoyed the quiet and peaceful ambiance of Lake Arrowhead Resort & Spa. Autumn is a wonderful time to relax and take in the serene beauty of the lake and surrounding mountains. While the season is quieter, we hope you were able to enjoy the cozy atmosphere and amenities we offer. We look forward to welcoming you back for another tranquil getaway!
by A verified traveler
Posted 13 Nov 2024
Excellent visit and friendly staff.
Comment from Hotel Management
14 Nov 2024 by Front Desk Management, Hotel Management
Good evening, Chris! Thank you so much for taking the time to rate your stay. We are thrilled to hear that you had such a great experience. We look forward to hosting you again soon!
by A verified traveler
Posted 11 Nov 2024
I would love to stay at this property again anytime I am in the area
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Thank you, Deena, for your excellent feedback! We're thrilled to hear that you enjoyed our clean, well-kept property and that our team provided a welcoming experience. It’s wonderful to know you'd choose to stay with us again whenever you're in the area—that’s the highest compliment we could receive! We look forward to welcoming you back to Lake Arrowhead Resort & Spa for another memorable stay.
by A verified traveler
Posted 11 Nov 2024
I had to wait for an hour for my room to be ready and even then i had to get the second floor instead of the 3rd floor
Comment from Hotel Management
11 Nov 2024 by Front Desk Management, Hotel Management
Good evening, Margarita! We're disappointed to hear that your check in experience was not what we anticipated. We do our best to get our guests checked in as quickly as possible while still accommodating their needs, however room location requests are subject to availability on the day of arrival and are more difficult to accommodate on holiday weekends. Thank you so much for taking the time to submit your feedback, rest assured your comments will be shared with our team so improvements can be made in the future. We hope you will return soon to give us another chance!
by A verified traveler
Posted 31 Oct 2024
Property could use some renovations in the rooms.
Comment from Hotel Management
3 Nov 2024 by Front Desk Management, Hotel Management
Good evening, Rodolfo! Thank you so much for taking the time to provide feedback on your visit, rest assured that your comments will be shared so that improvements can be made. We hope to see you again soon!
by A verified traveler
Posted 29 Oct 2024
Rooms are dark, poor lighting
Comment from Hotel Management
30 Oct 2024 by Front Desk Management, Hotel Management
Good evening, Leonard! Thank you so much for giving us feedback on your recent visit, rest assured that your comments will be passed on to the appropriate team so improvements can be made for the future. We hope you will come back to see us again soon!
by A verified traveler
Posted 28 Oct 2024
THE LOCATION IS PERFECT
Comment from Hotel Management
29 Oct 2024 by Front Desk Management, Hotel Management
Good evening, Metaksya! We're thrilled to hear that you enjoyed your visit with us, thank you so much for taking the time to provide your feedback. We hope we will see you again soon!
