Ratings based on 37 Verified Reviews
3.5 Room cleanliness
2.6 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
It’s a beautiful place. We enjoyed our stay . Very accommodating host . Only thing Wi-Fi issues but no biggie .
by A verified traveler
Posted 26 Jan 2024
I stayed in two bedroom apt this place needs a lot of improvements. The ac was dusty, we have to buy our own sponge and soap to wash our dirty dishes it doesn’t have any shampoo or toiletries, check in is inconvenient waited for almost an hour. We have to use the same towels total of 4 for 4 days of stay and no housekeeping and charge the dirty towels upon checked out.
by A verified traveler
Posted 15 Jul 2023
by A verified traveler
Posted 11 Jul 2022 on Hotels
Comment from Hotel Management
12 Aug 2022 by Padgett Place DELUXE SUITES Staff, Hotel Management
We looked into what transpired during this guest's stay. We discovered that the reason for the two-star review was that the guest was upset that they had to pay a little late check-out charge. Furthermore, we have provided the guests with complimentary services such as free early check-in. However, we were unable to waive the late check out fee.
by A verified traveler from Wisconsin, USA
Posted 28 Dec 2019
I chose a condo instead of the traditional hotel room for my stay. Wanted to be able to cook and have guests. The condo came with the usual amenities like towels, linens, and hygiene products. But also had dishes, rice cooker, coffee pot.
The wifi was hit or miss but that is a normal issue in Philippines due to service outages and communication with the property owner was lacking in some respects, but the front desk was very helpful even though they do not rent the condos.
Overall the stay was great. Used grab for transportation so I'm not sure about parking. But the staff was excellent and helpful. Also worked with me on my early check in and 2am out to make things easy. Very friendly place and they easily communicate in English. The location was also great, close to shopping and many restaurants. I would recommend to anyone taking their first trip to Philippines or Cebu.
4.75 out of 5 in my book and better than any hotel could offer if you wish to have more than just a bed and bath. Great job padgett place, apexotel, and staff!
Comment from Hotel Management
2 Jan 2020 by APEXOTEL TEAM, Hotel Management
Thank you so much Joshua for your recommendation of APEXOTEL.
All our luxury apartments have one of Cebu’s most fast and reliable internet speed and connection, utilizing fibre optics.
We also have parking spaces available to our guests who bring their own cars.
We are looking forward to your next visit and be home away from home at APEXOTEL.
by A verified traveler
Posted 6 Nov 2019 on Hotels
Comment from Hotel Management
28 Nov 2019 by Padgett Place Deluxe Suites by APEXOTEL, Hotel Management
Hi Sally,
Thank you for staying at Padgett Place Deluxe Suites by APEXOTEL and we are looking forward to welcoming you soon.
by A verified traveler
Posted 18 Oct 2019
the place is great ❤
Comment from Hotel Management
19 Oct 2019 by APEXOTEL, Hotel Management
Dear Lhen,
Thank you so much for giving us a perfect score and for your heartwarming review of your most recent stay with Padgett Place Deluxe Suites.
We are looking forward to welcoming your family and you again your next visit.
Welcome and best regards!
by A verified traveler
Posted 29 Mar 2019 on Hotels
Comment from Hotel Management
3 May 2019 by Apexotelrooms Staff, Hotel Management
Dear Guest,
We would like to know more about your feedbacks.
Best regards,
by A verified traveler
Posted 2 Mar 2019
Front desk was not courteous, impolite and had no knowledge of my reservation. Surprisingly, we were informed that we were almost 2 hours early of our check-in time which meant that we had to pay extrafor early check-in though the unit/ room was already available. The unit/room though clean, sewage at the kitchen smells. We were threatened that we would not be allowed to enter the building if we were not able to pay the cleaning fee that time even asked them if we could pay it on check out day, because it was holiday that day and all banks were closed and the money we had would be for our food and scheduled activities.
Comment from Hotel Management
7 Mar 2019 by Apexotelrooms Staff, Hotel Management
Dear Guest,
We disagree with your review.
The luxury apartment was not ready when you arrived early at the reception. You may like to note that our check in time is at 2:00 PM. On the date of departure, the check-out is 11:00 AM to allow us time to complete service for new guests & occupants. Alternatively, we can offer guaranteed early check-in or late check-out or both, upon request & subject to availability at additional charges.
Our receptionist is highly trained, courteous and polite and has knowledge of your reservation.
Our housekeeping colleagues are also highly trained and never have we received a single complaint regarding the cleanliness of our luxury apartments, which are maintained to its highest quality, on a daily basis.
If in fact the room is not clean and the sewage and kitchen smelled, you should have complained straight away and we can give you another room or an upgrade to address this issue (if indeed it is true) rather than wait until after you check out to communicate this issue to us.
Regarding the one-time cleaning fee, we offer luxury serviced apartments and therefore the one-time cleaning fee must be paid upon check-in as this is not paid with your booking reservation. As explained, we are very understanding and if you cannot pay the one-time cleaning fee and security deposit upon check-in, you can always do so the following day but definitely not at check out.
by A verified traveler
Posted 2 Mar 2019
Comment from Hotel Management
30 Apr 2019 by Apexotelrooms, Hotel Management
Dear Guest,
We would like to know more about your feedbacks.
Best regards,
