Ratings based on 398 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
I liked the location, was a good breakfast, despite stsying for a week and askong for my room to have my bin emptied this wasn't done. They supply a kettle to your room but no tea or coffe thos is all down in tje main area witj fresh molk only so not ideal for first morning cuppa! I was only given one pillow for my bed and a very thin mattress on a bed next to the paper thin walls
The shower was a joke it kept flooding towards the door where the living area was as no slanting shower wet room area 😒 or partition!
Comment from Hotel Management
16 Sep 2024 by Reception, Hotel Management
Hello Julie,Thank you for your feedback.We apologize that the cleaning has not worked as it should.Additional pillows are available upon request at the reception.It's great that you liked the location and the breakfast.Best regards,Pirkko reception
by A verified traveler
Posted 16 Aug 2024
We loved it. The room was comfortable and had practical amenities. The staff were friendly and helpful. It was restful and wonderful. Zero hassle. Convenient to many things.
Comment from Hotel Management
27 Aug 2024 by GreenStar reception / Sanni Trainee, Hotel Management
Hey, William!We appreciate the feedback and are glad you enjoyed you stay.We'd love to have you here again!With Best Regards
by A verified traveler
Rooms are too hot
Posted 18 Jun 2024 on HotelsAs others have said, no ventilation except a fan in the room. Especially on the top floor, it was almost unbearable. Would it be so hard to have a small window or vent opening?
Comment from Hotel Management
22 Jun 2024 by Sonja, Hotel Management
Hello Tanya, Thank you for your feedback! We are sorry the room was too hot. Unfortunately we cannot open windows due to safety risks. We welcome you to visit us soon again!Best regards,Sonja GreenStar Crew
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
22 Jun 2024 by Sonja, Hotel Management
Hello Mattew, Thank you so much for your great feedback! We welcome you to visit us soon again!Best regards,Sonja GreenStar Crew
by A verified traveler
Posted 18 May 2024 on Ebookers
The only hotel close to railway station and on walking distance from Sibeliustalo.
Comment from Hotel Management
19 May 2024 by Reception, Hotel Management
Hello Marie-Christine,Thank you for your feedback.Nice that you liked the location.Welcome again!Best regards,Pirkko, reception
by A verified traveler
Posted 9 Sep 2023 on Ebookers
I didn’t like that the windows couldn’t be opened and that the room temperature was much too high and couldn’t be changed.
Otherwise, clean and efficient. Quality/price ok.
Comment from Hotel Management
16 Sep 2023 by GreenStar vastaanotto/Julia, Hotel Management
Hello Marie!Thank you so much for your feedback to us, unfortunately the windows can't be opened for safety reasons, we are sorry that the room temperature was too high because of that!Good to hear that everything else went well!Welcome again!
by A verified traveler
Posted 3 Jul 2023
Stayed for 70.3 Lahti and would come back again
Comment from Hotel Management
3 Jul 2023 by Pirkko, vastaanotto, Hotel Management
hello Kieran,Thank you so much for your feedback and hope to see you again!Best regards,Pirkko, reception
by A verified traveler
Posted 6 Apr 2023
Parking was ok, approx 9 euros an evening and I found a space each day. Breakfast was good, with just the right amount of quality and variety. Staff at the reception and in the breakfast area were very polite and friendly. my room was never cleaned or towels replaced in 10 days, only to find out as I was leaving you must request clean towels! , might have been better to tell me the 1st night. The Hotel feels like it needs a good cleaning or an investment of a few upgrades. the TVs only show 9 local channels which I was surprised, as most places can receive global news channels for free these days and no option for Smart viewing, (Youtube, Netflix) for example
Comment from Hotel Management
10 Apr 2023 by Pirkko, Hotel Management
Hello Robert,Thank you for your feedback.We apologize for not remind you about our cleaning policy.You will find that from hotel booking confirmation.At the moment we have limited channels, but I will forward your feedback.We Thank you for your nice feedback regarding our staff.Best regards,Reception
by A verified traveler
Posted 2 Mar 2023
Great place to stay
Comment from Hotel Management
11 Mar 2023 by Sonja, reception, Hotel Management
Hello Allan! Thank you so much for your feedback! Have a great spring and welcome again! Kind regards, Sonja GreenStar Lahti reception
by A verified traveler
Posted 18 Dec 2022 on Hotels
Comment from Hotel Management
20 Dec 2022 by Sonja, vastaanotto, Hotel Management
Moikka Teemu! Paljon kiitoksia palautteestasi. Hyvää joulua ja tervetuloa uudelleen! Ystävällisin terveisin, Sonja GreenStar Lahti vastaanotto
