Ratings based on 14 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hotel One Down Town review 23rd Jan 2021
Posted 27 Jan 2021 on HotelsI booked three nights stay at Hotel One Down Town. When i arrived on the 23rd Jan, i was showed two rooms. One room was completely submerged with cigarette smoke (Room 302), the second room (309) which was shown to us had mud dust all over the front room. I informed the receptionist straight away. The hotel refused to give refund saying hotels.com would do that. They also refused to transfer the booking to another facility of theirs. Hotels.com contacted the hotel again, but hotel refused to do refund. The customer service, the room conditions and communication from the hotel was terrible. Hotels.com in the end compensated with a USD 50 coupen (for which I am grateful). Would not recommend this hotel.
Comment from Hotel Management
22 Feb 2021 by Danish Masood, Hotel Management
Dear Mr. Mashhood,
Greetings from Hotel One
Thank you for your valued feedback. We sincerely regret and apologize for the inconvenience you have faced. We assure you that our team is always happy to assist guests. Please do stay with us again so we can rectify your unfortunate experience.
by A verified traveler
Posted 16 Jan 2021
Comment from Hotel Management
1 Feb 2021 by Danish Masood, Hotel Management
Dear Valued Client,
Greetings from Hotel One!
Thank you for sharing your experience and kind review with us. We are extremely happy to receive such amazing comments regarding hospitality and hotel's service. We are always in our way to serve the best of our services and guest's convenience.
Looking forward to welcome you again soon.
by A verified traveler
Posted 23 Feb 2020 on Hotels
It’s very good, visited Datha Durban, Kartarpur, Minare Pakistan, parade at Wagah border
by A verified traveler
good hotel for shopping
Posted 26 Dec 2019 on HotelsThe location is perfect if you like to do some shopping as it is near Urdu Bazar and Anakali Bazar.
Room condition might not be the best but it has everything you need.
The only thing I’d complain is that on hotels.com it says free airport transfer. But in reality they charge you for that.
Comment from Hotel Management
6 Feb 2020 by Danish, Hotel Management
Thank You for your Valued Fedback.
by A verified traveler
Posted 13 Nov 2018 on Hotels
by A verified traveler
Posted 31 Jul 2018
by A verified traveler
Large comfortable rooms
Posted 5 May 2018 on HotelsIncredibly surprised by the large rooms. Its literally something you could live in. Its on a quite street in a random location but very central to all sites if your a tourist. They have great security and parking for vehicles as well
Recommended
for Getaway With Friendsby A verified traveler
OK for 1 night
Posted 18 Feb 2018 on HotelsThis is a good hotel to stay at if you need to be located close to the old walled city, and Lahore Fort, for tourists there is not much else in this area.
Beds are comfortable and clean.
Staff are very nice.
Breakfast was good but they could offer some fresh fruit.
Bathrooms could be cleaner.
Disposable slippers would be an asset.
Limited plugs in the room so if you need to charge your telephone then you need to unplug a lamp.....
Recommended
for Everyoneby A verified traveler
Fix your brown smelly water
Posted 5 Apr 2017Terrible. Had seven days reservation. Checked out the after the first night. That alsomthat I could not find another place to stay at 10 pm. Will not recommend it at all until the health hazard of the dirty water is fixed.
Recommended
for Everyoneby A verified traveler
nice hotel close to city center
Posted 4 Oct 2016thats my second visit to that hotel first was not good and i told them about that so they give me nice and clean room with new AC and other things so my second experience was very good they give you flexibility for check and check out.
