Ratings based on 854 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Dont hesitate, this is definitely a resort you will not regret staying at. They went above and beyond. Already looking into booking here for my next holiday.
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 17 Sep 2024
The resort is starting to show its age, we had a few things break on us during our stay, but the overall stay was pleasant. The very best was our own private pool and not having to fight for a lounge chair or follow pool hours as I would in other hotels. Overall, great stay!
Comment from Hotel Management
17 Sep 2024 by Lucky, Hotel Management
Dear Richard,Thank you for your feedback! We’re glad to hear you had a pleasant stay and enjoyed the privacy of your own pool. We apologize for the issues you encountered and appreciate your understanding. We're continuously working on maintaining our facilities, and we look forward to welcoming you back soon!Best Regards,Banyan Tree Phuket Team
by A verified traveler from Pymble
Posted 14 Sep 2024
Great service and room
Comment from Hotel Management
15 Sep 2024 by Lucky, Hotel Management
Dear Ashwin,Thank you for your kind review! We’re thrilled to hear you enjoyed the service and your room at Banyan Tree Phuket. Your satisfaction is our top priority, and we hope to welcome you back for another exceptional stay soon!Best Regards,Banyan Tree Phuket Team
by A verified traveler
Posted 7 Sep 2024
Facilties and suite were excellent.
Comment from Hotel Management
8 Sep 2024 by Lucky, Hotel Management
Dear Samuel,Thank you for your kind review! We're delighted to hear you enjoyed the facilities and your villa at Banyan Tree Phuket. It’s wonderful to know we met your expectations, and we hope to welcome you back for another relaxing and memorable stay soon!Best Regards,Banyan Tree Team
by A verified traveler
Posted 4 Sep 2024
Loved it!
Comment from Hotel Management
5 Sep 2024 by Lucky, Hotel Management
Dear Abdul Mukith,Thank you for your lovely review! We're thrilled to hear you loved your stay at Banyan Tree Phuket. Your kind words mean a lot to us, and we’re delighted to have been part of your memorable experience. We look forward to welcoming you back soon!Best Regards,Banyan Tree Team
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Lucky, Hotel Management
Dear Man Ka,Thank you for your perfect 5/5 rating on Expedia! We’re thrilled to hear that you had such a wonderful experience at Banyan Tree Phuket. Your kind words inspire us to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay.Best Regards,Banyan Tree Team
by A verified traveler
Posted 29 Aug 2024
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Comment from Hotel Management
31 Aug 2024 by Lucky, Hotel Management
Dear Zion,Thank you for your 4-star rating on Expedia! We’re delighted you enjoyed your stay at Banyan Tree Phuket. Your feedback is valuable, and we’re committed to making improvements based on your insights. We look forward to welcoming you back and aiming for a 5-star experience next time!Best Regards,Banyan Tree Team
by A verified traveler
Posted 26 Aug 2024
Good securify
Comment from Hotel Management
27 Aug 2024 by Lucky, Hotel Management
Dear Chris ST,Thank you for your feedback! We’re glad to hear that you felt secure during your stay with us. Our guests' safety and peace of mind are our top priorities, and it’s wonderful to know our efforts made a positive impact. We hope to welcome you back soon!Best Regards,Banyan Tree Team
by A verified traveler
Posted 22 Aug 2024
Amazing place
Comment from Hotel Management
25 Aug 2024 by Lucky, Hotel Management
Dear Jawad,Thank you for your kind words! We're thrilled to hear you found our property amazing. It's our goal to provide a memorable experience for all our guests, and we’re glad we could do that for you. We look forward to welcoming you back to Banyan Tree Phuket!Best Regards,Banyan Tree Team
