Ratings based on 789 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024
Great service and wonderful staff!
by A verified traveler
Posted 22 Jun 2024
I booked a villa with a lagoon view that backs right up to the nearby beach. The property is massive, the offer free golf cart shuttles for guests. The villa we booked had its own private fresh water pool, and the accommodations itself felt more like a house than a small hotel room. The staff are all professional, kind and courteous. The staff come in the day to clean the Villa and do landscaping to remove debris on the grounds and skim the pool and do some basic checks, so each day it is restored to the exact pristine condition you checked in, it was amazing the amount of effort staff put in to keeping the villa clean and tidy. They also give you little gifts along the day (candles, chopsticks, bookmark), little keepsakes from the hotel. The longer you stay the more you get. We stayed 5 days but wished we could have stayed longer. The only small issue is the nearby beach which is public access is extremely cluttered with garbage, unfortunately you will need to go to another beach if you are looking for the pristine white sanded beaches. I wish the government would invest in keeping the shoreline free of plastic bottles and garbage. At least the hotel does their part, they provide glass bottled still water, so no need to stock pile plastic bottles on the way there. We were a family of 4 and had more than enough of drinkable daily water. It is somewhat remote location so you will need to budget 30-60 min for Grab transportation to night markets and really good local eateries.
by A verified traveler from dammam
Posted 18 Jun 2024
Ice hotel
Comment from Hotel Management
18 Jun 2024 by Lucky, Hotel Management
Dear Hamad,Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best regards,Banyan Tree Phuket
by A verified traveler
Posted 13 Jun 2024
The property is beautiful but its a bit old
Comment from Hotel Management
14 Jun 2024 by Lucky, Hotel Management
Dear Obaid,Thank you for your feedback. We're glad you found the property beautiful. We acknowledge that some areas may feel a bit dated and are continuously working on updates and improvements. We appreciate your comments and hope to welcome you back for an even better experience in the future.Best Regards,Banyan Tree Team
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Lucky, Hotel Management
Dear Melissa, Thank you very much for your ten-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team
by A verified traveler
Posted 16 May 2024
Great
Comment from Hotel Management
19 May 2024 by Lucky, Hotel Management
Dear Kevan, Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team
by A verified traveler
Posted 15 May 2024
Loved it
Comment from Hotel Management
19 May 2024 by Lucky, Hotel Management
Dear Haseeb, Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team
by A verified traveler
Posted 11 May 2024
Staffs are very friendly .
Rooms are very clean
Comment from Hotel Management
12 May 2024 by Lucky, Hotel Management
Dear Ena,Thank you for your positive feedback! We're delighted to hear that our friendly staff and clean rooms contributed to your enjoyable stay. Providing exceptional service and cleanliness is our top priority. We appreciate your kind words and hope to welcome you back soon!Best Regards,Banyan Tree Team
by A verified traveler
Posted 9 May 2024
Everything so amazing
Comment from Hotel Management
12 May 2024 by Lucky, Hotel Management
Dear Igor,We're thrilled to hear you had an amazing experience with us! Thank you for your kind words. We strive to provide exceptional service and amenities to all our guests. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay!Best Regards,Banyan Tree Team
by A verified traveler
Posted 27 Apr 2024
3rd time stayed at Banyan Tree in the Doublepool Villa. The previous 2 times we faced the golf course which I felt was much better. Next time I would prefer to have the Doublepool villa facing the golf course.
Comment from Hotel Management
1 May 2024 by Lucky, Hotel Management
Dear Mark,Thank you for being a loyal guest of Banyan Tree! We appreciate your feedback and your preference for the DoublePool Villa facing the golf course. Your comments are invaluable to us as we strive to enhance our guests' experiences. We look forward to accommodating your request on your next visit.Best Regards,Banyan Tree Team
