Ratings based on 998 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Balcony with oceanview
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Norm H., Hotel Management
Thank you for the great review of the resort. See you again soon.
by A verified traveler
Posted 3 Nov 2024
We stayed the first weekend they opened after renovation. We appreciated the Manager reaching out proactively to let us know this in advance letting us know the pool and restaurant weren’t yet available, but letting us know they would set us up on the beach, and their terrace was available for dining and drinks. The staff was awesome! Everyone was so welcoming and provided the best customer service all weekend. The rooms are fantastic and the views are just the best. We can’t wait to come back, and hope to do so very soon!
Comment from Hotel Management
4 Nov 2024 by Norm H., Hotel Management
Thank you so much for choosing to stay with us during our opening weekend after the renovation! We truly appreciate your understanding regarding the limited availability of our pool and restaurant, and we're glad to hear you enjoyed the alternative options we provided, such as dining on the terrace and the beach setup.It's wonderful to know that our staff made such a positive impression on you and that their customer service contributed to a memorable stay. We're thrilled to hear you loved the rooms and the views—we agree, they're something special!We can't wait to welcome you back soon, and we'll ensure everything is even better for your next visit. Thank you again for your kind words, and we look forward to hosting you again in the near future!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Norm H., Hotel Management
Thank you for the 5 out of 5 review! We hope to see you again soon!
by A verified traveler
Posted 17 Oct 2024
The renovations are excellent, the oceanfront views are unbeatable.
Walking distance to everything.
Comment from Hotel Management
17 Oct 2024 by Norm H., Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our recent renovations and that the oceanfront views made your stay extra special. It’s great to know you found our location convenient and within walking distance to everything you needed.We look forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 20 Sep 2024
Bathroom & shower doors have razor sharp edges. Too much clutter of glasses and bottles stacked up next to the tv. Whoever did the new design did a horrible job.
Comment from Hotel Management
20 Sep 2024 by Norm H., Hotel Management
Thank you for your feedback. We have let our engineering and operation managers know about your concerns. Safety of our guest is our number one concern. Please let us know if there is anything else we can do for you.
by A verified traveler
Posted 18 Sep 2024
The whole property with staff was awesome!
Comment from Hotel Management
18 Sep 2024 by Norm H., Hotel Management
Thank you for your feedback and great review. We hope to see you again soon.
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Norm H., Hotel Management
Thank you for your review. We hope to see you again.
by A verified traveler
Hotes.com messed up our vacation
Posted 20 May 2024 on HotelsThis review is more for Hotel.com rather than the resort. Majority of the hotel is under construction. We never received an email from Hotels.com notifying us of the construction during our stay. It was loud and uncomfortable to say the least. The resort staff were very accommodating and apologetic when they realized we were not informed. We were upgraded to a very large and nice suite. Unfortunately the restaurant, bar and the beach for the resort were closed. We love this resort and have been going there for years and will go back after the renovations. The staff are very nice and provide excellent service.
Comment from Hotel Management
21 May 2024 by Norm H., Hotel Management
Thank you for your feedback and review. We apologize you were not made aware of our renovation. Awesome to hear our staff took care of you with a beautiful suite and great service. We hope to welcome you back soon to experience or new reimagined resort.
