Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The remodel is beautiful!
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Awesome experience
Comment from Hotel Management
16 Nov 2024 by Judi Z., Hotel Management
Dear Jason, We love that you had an awesome time with us. We think Casa Loma Beach Hotel has a great relaxing coastal vibe. We look forward to your next visit! Warm regards, Judi Z., Front Office
by A verified traveler from Laredo
Posted 4 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Judi Z., Hotel Management
Thank you, Carlos for the great review. We hope that you had an amazing time at our hotel and enjoyed the beautiful Laguna Beach coast. We cant wait to provide you with another wonderful stay. Warm regards, Judi Z., Front Office
by A verified traveler
Posted 1 Nov 2024
This property is something special. The location and views are amazing. The service upon arrival and a few of the mistakes made while we were there, left more to be desired for the nightly cost of the stay. No one was really available to help us unload the car or help bring our things to the room. They charge a resort fee just to go to the swimming pool, which we did not go to during chilly days in October. Parking is $45 per night for self parking in an open garage. They don't have coffee available for guests in the morning anywhere. Not for purchase beyond the instant coffee in the rooms or going across the street to Starbucks. The rooms have a public beach access staircase in front of the rooms which can get noisy at times - even in the middle of the night if there are people staying out and about. Overall, this place has some kinks to work out, but we will absolutely return. We were celebrating my husband's birthday and Laguna is a special place for us - just wish it had been a bit smoother upon arrival and that the extra charges hadn't been mistakenly charged on my card by the front desk. Had to visit them and get that removed.
Comment from Hotel Management
16 Nov 2024 by Judi Z., Hotel Management
Dear Jennifer, Thank you for your review. We are sorry to hear that your stay was not as you had hoped. It seems that our team had missed some opportunities to assist and delight you with a relaxing and smooth visit, we apologize for that. We are saddened to hear that you were not able to order coffee in the morning.We are happy to know that you plan to return and we want to thank you for choosing our hotel for your special occasion. We are sure to be able to provide you with the stay you had hoped for and deserve. Thank you again for staying with us.Sincerely, Judi Z., front Office
by A verified traveler
Posted 29 Oct 2024
I had a great time staying at Casa Loma Beach Hotel. Location of the hotel is amazing, just by the ocean and you can easily walk to the ocean. Hotel is close to all famous dining areas in Laguna Beach. Staff were all so friendly and professional. Hotel is recently renovated and looks gorgeous.
Comment from Hotel Management
16 Nov 2024 by Judi Z., Hotel Management
Dear Sophia, Thank you very much for taking the time to post your review. We are thrilled to know that your stay was everything that you had hoped for. It was our pleasure to have provided you with a relaxing stay at our coastal haven.Thankyou again for staying with us. Warm regards, Judi Z., Front Office
by A verified traveler
Posted 28 Oct 2024
Great decore. Nice staff
Comment from Hotel Management
16 Nov 2024 by Judi Z., Hotel Management
Thank you Alejandra!We appreciate your high rating! It is wonderful to know that you enjoyed our beachy vibe and that our friendly staff helped to make your experience with us memorable. Thank you for staying with us, we hope to see you again soon. All the best, Judi Z., Front Office
by A verified traveler
Posted 24 Oct 2024
This place is just beautiful!! We loved our stay.
Comment from Hotel Management
31 Oct 2024 by Judi Z., Hotel Management
Thank you Kathryn,Our staff are happy to assist guests in enjoying a care free coastal vacation at one of the most beautiful beach fronts on Laguna Beach. Thank you for staying with us, we look forward to your return for another beachside get away. Warm regards, Judi Z., Front Office
by A verified traveler
Posted 17 Oct 2024
Wonderful staff.
Great room.
Comment from Hotel Management
31 Oct 2024 by Judi Z., Hotel Management
Dear Milah, Thanks so much! We are so glad to know that our staff was on point and that you found your guest room comfortable.We hope that you will plan to stay with us again the next time that you are in Laguna Beach! Thank you for staying with us. Warm regards, Judi Z., Front Office
by A verified traveler
Posted 15 Oct 2024
It was above all expectations
Comment from Hotel Management
31 Oct 2024 by Judi Z., Hotel Management
Dear Brady, We are happy to know that we exceeded your expectations. We strive to provide guests relaxing and tranquil experiences. We hope that you enjoyed calm ocean breezes and magical walks on the shore. Thank you so much for staying with us. Warm regards, Judi Z., Front office
