Ratings based on 973 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The hotel/resort was stunning...first time staying with Tivoli and definitely planning on staying in their other locations again for my return to Portugal.
by A verified traveler
Posted 21 Nov 2024
Perfect location
by A verified traveler
Posted 19 Nov 2024
Very lovely hotel and close to the marina and old town.
The bus station is nearby for convenient day trips.
Comment from Hotel Management
23 Nov 2024 by Miguel Almeida Alves, Hotel Management
Dear Mahesh,We are delighted that you enjoyed your stay at Tivoli Lagos and that you were pleased by the hospitality and genuine service from our team. We are very much looking forward to welcoming your return to Tivoli Lagos in the near future for another memorable experience. Kind regards,Miguel Almeida AlvesGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Easy check-in and free parking. Our room was very spacious, clean and well decorated, however it looks like there was a prior break-in attempt judging from a severely damaged door and frame. Informed the front desk and they looked as baffled as they did when I asked where to buy a bottle of water for the room. Also no due safety latch. The bar service was slow and dinner buffet was on the weak side and not all items were labeled. The entertainer at the bar was excellent doing old favorites. Breakfast was included and variety was good.
Comment from Hotel Management
18 Nov 2024 by Miguel Almeida Alves, Hotel Management
Dear Mordechai,Thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations.We would like to sincerely apologize that the room you were allocated did not meet your expectations and for any inconvenience caused. Hopefully, you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards,Miguel Almeida AlvesGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Miguel Almeida Alves, Hotel Management
Dear Charlie,We are delighted that you enjoyed your stay at Tivoli Lagos and that you were pleased by the hospitality and genuine service from our team. We are very much looking forward to welcoming your return to Tivoli Lagos in the near future for another memorable experience. Kind regards,Miguel Almeida AlvesGeneral Manager
by A verified traveler
Posted 1 Nov 2024
The hotel was okay. In line with what is generally found in the area. Facilities are a little bit older but were generally clean. The check-in experience was unpleasant due to a lack of organization and front desk staff seemed overwhelmed and was therefore not too nice.
Comment from Hotel Management
3 Nov 2024 by Miguel Almeida Alves, Hotel Management
Dear Mr. Mario,Your opinion is very important to us and helps us to continue improving. We are delighted you visited Tivoli Lagos, however, it is sad to know you left unsatisfied due to the unpleasant experience at check-in.Thank you again for your feedback and for finding a moment to fill in this survey, I hope you had a great time in Lagos despite the inconveniences you faced during your stay. Best regards, Miguel Almeida AlvesGeneral Manager
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Miguel Almeida Alves, Hotel Management
Dear Kelly,Thank you for your evaluation and for sharing your experience after your stay at Tivoli Lagos. We look forward to welcoming you again.Yours sincerely,Miguel Almeida AlvesGeneral Manager
by A verified traveler
Posted 26 Oct 2024
The superior double bed room (villa) was so old. The shower leaked water all over the bathroom and flooded the floors, the sink did not drain the water fast enough and started pooling. There was mold around the shower, the windows did not work properly and was unlocked, so it was unsafe. The housekeeping only came at 9am, when we were still in the unit, and did not return to clean and replace towels. The AC also did not work very well. Would not recommend staying at this hotel. Definitely not a 4 star hotel property.
Comment from Hotel Management
29 Oct 2024 by Miguel Almeida Alves, Hotel Management
Dear Mr. Ryan Wong,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations.We have taken note of all the issues mentioned so that improvements can be made in the short-term.Hoping you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Best Regards,Miguel Almeida AlvesGeneral Manager
by A verified traveler
Posted 24 Oct 2024
Tivoli Is a well-maintained classic resort in the heart of Lagos. I believe it has been in operation for around 55 years. the renovated retro architecture of the common areas and pool are really nice and comfortable, the breakfast is really top-notch, and the location for exploring the beach side old town center and Marina is pretty much perfect. I was inside a few different rooms, and I found them all kind of musty, which is a common problem with older hotels, sometimes your room smells like the mop bucket after they cleaned, which is not necessarily an improvement. The staff was incredible and I would stay here again.
Comment from Hotel Management
26 Oct 2024 by Miguel Almeida Alves, Hotel Management
Dear Jason,We are delighted to know that you had a nice time with us at Tivoli Lagos. However, we apologize for not meeting all your expectations.Nonetheless, we still hope you have some fond memories of our Hotel and we are hoping to welcome you back soon again.Best regards,Miguel Almeida AlvesGeneral Manager
by A verified traveler
Posted 24 Oct 2024
Didn’t like the fact that the lady who initially checked us in at the reception desk gave us what appeared to be the worst accommodation in the resort! The room, situated on the 8th floor, needed both lifts and stairs to access.
The room chosen by us based on the picture in your advert was totally different from the real thing! The TV in the room was unconnected with loose wires sticking out everywhere and we had to phone reception service back to complain. The air-conditioned unit was dirty! Getting into both the poky bathroom/toilet would have been impossible! As I suffer from severe arthritis and recently had a knee replacement, we had to turn this incredibly unhealthy room down and so upgraded to a much better room. Apart from this sad start to my birthday holiday, everything else went well. All other staff members were polite and helpful. On my birthday Tivoli sent birthday a card and kindly offered us birthdays drinks!
Comment from Hotel Management
27 Oct 2024 by Miguel Almeida Alves, Hotel Management
Dear Abimbola, Thank you for giving us your honest opinion on your stay. We would like to sincerely apologize that the room you were allocated did not meet your expectations and for any inconvenience caused.Nonetheless, we still hope you have some fond memories of our Hotel and we are hoping to welcome you back soon again. Best regards,Miguel Almeida AlvesGeneral Manager
