Ratings based on 170 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The hotel facilities were excellent. I wish that all hotels I have stayed at in Africa could have been as nice as this.
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback
by A verified traveler
Posted 21 Nov 2024
Services were okay
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Thanks for staying with us. We appreciate your feedback
by A verified traveler
Posted 19 Nov 2024
I stay at this hotel when I'm in Lagos, it's location is convenient for being close to the airports. The rooms are clean, beds are comfortable, staff is helpful & friendly. They have a restaurant that you can dine in or have room service. The food options are vast & meals are well prepared & presented. Electricity is reliable & the air conditioning works well. I am always happy with my stays at The Shoregate Hotel.
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 9 Nov 2024
I asked to move my checking to today Nov 5th, not a single response from the hotel
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Thank you for staying with us. A response was done on email and the booking was moved, Very sorry for the communication breakdown.
by A verified traveler
Posted 27 Oct 2024
The bedsheet had stains on it, the phone in the room wasn't working at all, no iron to press ur clothes with, the shower had black moles all around it.
The least of all the furnitures were out dated.
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Thank you for the feedback, we have already started working on the snags. We look forward in welcoming you back again. Thank you
by A verified traveler
Posted 23 Oct 2024
Very nice and quiet
Comment from Hotel Management
24 Oct 2024 by GM, Hotel Management
Thank you for using Shoregate Hotels
by A verified traveler
Posted 15 Oct 2024
Good
Comment from Hotel Management
16 Oct 2024 by GM, Hotel Management
Thank you for choosing Shoregate Hotel
by A verified traveler
Posted 8 Oct 2024
Nice
Comment from Hotel Management
8 Oct 2024 by GM, Hotel Management
Thank you for staying with Shoregate
by A verified traveler from Bowmanville
Posted 5 Oct 2024
I will start with the positive note: staff did their job as they should, there was no exceptional customer service but it was not bad either.
Major con:
First time back in Nigeria after 6 years and I am disappointed in this and many other hotels. I am not picky but expect a certain minimum standard of cleanliness in a hotel.
I was given room 208 and on entering the hall way, there appeared to be what looked like a huge shaped mold or mark from water leakage on the ceiling of the 2nd floor. Absolutely disgusting.
In my room, the bed was too soft and not at all comfortable for me.
The bathroom was dirty, you could tell that it was cleaned on surface level, but there were many dirt marks from in the cracks and crevices of the bathroom from a lack of actual deep cleaning. The shower head was also dirty.
I checked in at about 6PM and checked out for my next flight the following morning by 5AM So I did not get to see much with daylight.
But it is disappointing to see that a hotel of this nature, that obviously pays staff to clean, does not ensure that cleaning job is inspected for deep cleaning.
In a short while, a lot of those molds and dirt in the bathroom will become permanent.
Please do better.
Comment from Hotel Management
5 Oct 2024 by GM, Hotel Management
Thank you for staying with Shoregate after 6 years, and also thank you for the feedback which we are already working on, Thank you once again
by A verified traveler
Posted 28 Sep 2024
My stay was in two parts. I left and returned due to the amazing service I received the first time, which I didn't get at the other hotel I checked into. The staff were brilliant in their job and always have a smile on their face, from the receptionists to the cleaners. Definitely recommend this hotel if you're visiting Ikeja Lagos.
Comment from Hotel Management
30 Sep 2024 by GM, Hotel Management
Thank you for the feedback and thank you for choosing Shoregate Hotel
