Ratings based on 50 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
REFUSED TO ACCEPT I HAD A PAID BOOKING
Posted 26 Mar 2024 on HotelsThis hotel refused admission till l paid again even though l had my confirmed booking and receipt from Hotels.com. I had to pay another 60,000 naira for a tiny room with a single bed . l had booked a double delux room with breakfast. They are scammers.. I contacted Hotels.com and they tried to contact the hotel but could not get any answer. I have not received any refund up to now from Hotels.com or the hotel. This is theft and totally unacceptable
Comment from Hotel Management
27 Mar 2024 by Ola, Hotel Management
We apologize for any inconvenience caused during your check-in process. Upon reviewing the transaction records, it appears that only 30,000 Naira was paid to the hotel while awaiting confirmation, not the 60,000 Naira mentioned in your review. Additionally, we have documentation confirming the refund of 33,000 Naira transferred to your account. We regret any delay in processing your reservation and sincerely appreciate your understanding.
by A verified traveler
Posted 1 Feb 2024
Staff need to be more friendly, this is my second time of lodging at this hotel. First time was excellent no complaints.
Comment from Hotel Management
27 Mar 2024 by Ola, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel. It was a pleasure having you as our guest, and we look forward to hosting you again in the future.
by A verified traveler
Posted 17 Jan 2024
No hot water, room safe is not working
Comment from Hotel Management
28 Mar 2024 by Ola, Hotel Management
We're sorry to hear about your experience. We apologize for any inconvenience you faced and appreciate your feedback, as it helps us improve. Please reach out to us directly so we can address your concerns.
by A verified traveler
Posted 25 Nov 2023
Had a good stay
Comment from Hotel Management
28 Mar 2024 by Ola, Hotel Management
Thank you for taking the time to share your feedback. We're glad you enjoyed your stay with us and hope to welcome you back soon!
by A verified traveler
Would hace stayed again but
Posted 16 May 2023 on HotelsMost of the service staff were good, includes security &house keeping. Some of the front desk stsff were good except the lead female was obnoxious, rude and I unfriendly.
Comment from Hotel Management
17 May 2023 by FRD, Hotel Management
We appreciate your feedback and patronage, looking forward to welcome you back soon
by A verified traveler
Posted 15 May 2023
Services were fair enough
Comment from Hotel Management
17 May 2023 by FD, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 22 Feb 2023
This property is really good, minus the bad roads to get there. The breaksfast and facility itself is really good. It's worth every penny, go check them out. My husband and I enjoyed our stay there. The staff is friendly and professional as well..
Comment from Hotel Management
28 Mar 2024 by Ola, Hotel Management
We're thrilled to hear about your wonderful experience at our hotel! Thank you for choosing us and for taking the time to share your positive feedback. It's great to know that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.
by A verified traveler
Posted 8 Jan 2023 on Orbitz
The staff is very friendly and helpful. Neighborhood is very safe. But I was very disappointed that no internet service was available during my entire stay despite the repeated promise to fix the problem.
Comment from Hotel Management
28 Mar 2024 by Ola, Hotel Management
We're thrilled to hear about your wonderful experience at our hotel! Thank you for choosing us and for taking the time to share your positive feedback. It's great to know that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.
by A verified traveler
Posted 13 Jun 2022
I like nothing about this hotel that was very dirty. I left after one night and waiting to be reimbursed the 11 other days I paid for
Comment from Hotel Management
20 Jun 2022 by Msquare, Hotel Management
We appreciate your feedback, we notice that nothing was wrong with your room because our staff asked if they can change your room and you said your sister has book another hotel for you.
The room you book was not refundable. We will like to compensate you with a free night when you are ready.
Thank you for your patronage
by A verified traveler
Just one of those days
Posted 24 May 2022 on HotelsThe whole facility needs an upgrade and the service needs to get better especially the guys at the kitchen. I enjoyed having the guy at the bar around cause he has a way of making our stay worthwhile. The lady at the front desk is an asset did a very commendable job to make me stay an extra night after the first days horror. In all I will rate MSquare a 5 over 10.
Comment from Hotel Management
15 Jun 2022 by Kate, Hotel Management
Thank you for your feedback and patronage
