Ratings based on 160 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 26 Aug 2024
Wonderful staff. Was hoping to enjoy the pool as it looks wonderful but was not in operation. Guards and gate keep it safe.
Comment from Hotel Management
26 Aug 2024 by HBV, Hotel Management
Good Day Angela, We appreciate you taking time out to review the hotel and apologize for the pool being out of order during your stay, we can assure you that this hardly ever occurs and that the pool is now back in order and will be for you to enjoy on your next visit. Thank you for your custom and we look forward to welcoming you back on your next visit.Regards,HBV Team.
by A verified traveler
Posted 24 May 2024
The Junior Suite with Ocean view was quite nice, very comfortable bed, spacious bathroom, nice furniture, and linens. The grounds were well kept as was the swimming pool. Restaurants were easily accessible.
Comment from Hotel Management
24 May 2024 by HBV, Hotel Management
Good Day Paul, We really do appreciate your kind remarks and look forward to seeing you again at our property, have a wonderful day. Regards,HBV Team.
by A verified traveler
Posted 7 Feb 2024
The property is actually a great property however they were remodeling the swimming pool area and they were workers and when I arrived they put me in a room Equipment all over the place
by A verified traveler
Posted 26 Jan 2024
Nice place inside. But, pool area was not available some repair work being done.
Comment from Hotel Management
11 Apr 2024 by HBV Team., Hotel Management
Good Day Mark D, We apologize unreservedly for the pool area being closed on your visit to the hotel.We have totally renovated the pool area and the poolside is now open for you to enjoy on your next visit.Regards,HBV Team.
by A verified traveler
Posted 30 Dec 2023
I hope this message finds you well.
I noticed a few areas where cleanliness could be improved. I believe that maintaining a high standard of cleanliness is crucial for guest satisfaction.
Here are some suggestions that might help enhance the overall cleanliness of your property. (1) Thorough Cleaning (2) Attention to Detail (3) Regular Inspections (4) Staff Training.
Also, would you please process my "refund" for 1 night through Expedia that I did not stay at your hotel.
Thank you.
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
30 Dec 2023 by HBV, Hotel Management
We are truly appreciative of you taking the time out to review your stay with us. Have a blessed new year and hope to see you again soon.Regards,HBV Team.
by A verified traveler
Posted 24 Nov 2023
The people are nice. Great and friendly
Comment from Hotel Management
24 Nov 2023 by HBV, Hotel Management
Good day Chinyere,We are delighted you enjoyed your stay at Hotel Bonvoyage and appreciate you taking time out to review us. Have a blessed day and we hope to see you again soon.Regards,HBV Team.
by A verified traveler
Comfortable & Accommodating
Posted 3 Sep 2023 on HotelsThe service people are polite and helpful opening doors carrying bags. Swimming pool very clean. Food is prepared well and presentation is exceptional. Laundry services are prompt and meticulous. I've stayed times and would not hesitate to return again.
Stay here feels like home.
Comment from Hotel Management
3 Sep 2023 by HBV Team, Hotel Management
Good day Mr Oriaikhi,We are delighted you had a pleasant stay with us and grateful you took time out to review us. We look forward to welcoming you back on your next visit. Regards,HBV Team.
by A verified traveler
Posted 9 Jun 2023
I wish I could give this place 0 stars. The only thing going for them is the location and view of the Lagoon. Otherwise, it’s all terrible.
I booked 3 nights and had to leave after the first night due to mold & blood stains found in my sheets. The mold was in the headboard and other parts of the room. I couldn’t sleep or breathe at night because I am allergic to mold. I decided to check out the next morning. They tried putting me in a different room and I just couldn’t stay.
I requested for a refund and the hotel refused. I was happy to at least pay for the one night I stayed but the hotel kept the money for the remaining 2 nights.
Secondly, they charge you for room service from the restaurant to bring you stale food. For your peace, health & safety — do not book here. I rarely leave reviews for places as I know running a business in Nigeria is hard but this was beyond unacceptable. Please beware.
Comment from Hotel Management
9 Jun 2023 by HBV Team, Hotel Management
Good Day Nneka,We apologise for the negative experience you had with us, although we've had numerous guests that have been pleased with our service, one dissatisfied guest is one too many. The hotel didn't refuse to refund you for the 2 nights you paid for and didn't stay, this is news to us. The management takes guests complaints extremely seriously and will make sure our quality controls are tightened moving forward.Again, we apologise unreservedly for our shortcomings on this occasion and would ask that you get in touch with us, ask to speak to our MD to find a suitable resolution to the outstanding matter.HBV Team
