Ratings based on 117 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 11 Jun 2024
Everything was good. I don’t think the food was prepared fresh because it was going bad too fast.
Comment from Hotel Management
15 Jun 2024 by Grandbee, Hotel Management
Dear TamikaThank you for your interest in Grandbee suites.we appreciate your patronage and hope to see you again and again.
by A verified traveler
Posted 1 Jun 2024
This hotel will undoubtedly be one of the worst hotels in Ikeja. I didn't eat breakfast because the kitchen decided not to bring out food after I told them there was no food in the serve-yourself dishes. I was sitting for 35 minutes for a meal that never arrived. Don't even get me started on the state on the bathroom. It going to be the first and last time I shall use the hotel..
Comment from Hotel Management
17 Jun 2024 by Grandbee, Hotel Management
Dear VictorThank you for your comment and feedback on the breakfast and the bathroom. We are very sorry to hear that you didn't have a great experience in Grandbee suites. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Thank you for coming, we hope to see you again
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Grandbee, Hotel Management
Dear TeresaThank you for your feedback on our hotel. we are so sorry to hear that you did not have a great experience in our facility. This is not our standard, we are sorry for any inconveniences experienced. Thank you once again for coming to our hotel
by A verified traveler
Not recommended
Posted 31 Mar 2024 on HotelsThere are several reasons why I would not recommend.
Employees were not helpful and sometimes rude when you asked a question. They provided no information at check in or any booklet of info in the room and we kept having to ask about different services.
At check out they charged us for using towels even though we only used extra towels for the pool and to clean up their mess when the power was out for several hours and the fridge was leaking on the floor.
Overall the building needs improvements, tiles in pool had come off, 1 of the stairs to get into the pool was broken, no signs posted about how to get to pool or restaurant.
We booked the room for 2 people with the cost of 2 breakfast but when trying to get breakfast they said the cost was for only 1 person.
Restaurant menu was very confusing. It was printed out with info on both sides of the page but was told not to look at some of the pages. Not sure why they couldn’t have just printed out a new copy.
Quality of food was also not very good. My boyfriend ordered soup and they said it would take 45 minutes.
Mattress was very thin and hard to sleep on.
The only positive I have is the room was clean.
Comment from Hotel Management
6 Apr 2024 by Grandbee, Hotel Management
Dear AnonymousThank you for your review. We appreciate the time you have taken to provide us with this valuable feedback. We are sorry to hear that you did not have a good experience in our hotel. This is not our standard, we are sorry for this inconveniences experienced. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. we have taken your feedback on board. we will strive to make adequate improvement accordingly. Once again, We say thank you for coming to our hotel.
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by Grandbee, Hotel Management
Dear GloriaThank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Thank you for coming, we hope to see you again and again
by A verified traveler
Posted 9 Mar 2024
Good property and good staff. Clean space and good privacy
Comment from Hotel Management
11 Mar 2024 by Grandbee, Hotel Management
Thank you for your patronage. We hope to host you once again soon.
by A verified traveler
Posted 7 Mar 2024 on Hotels
A beautiful place with friendly staff
Comment from Hotel Management
7 Mar 2024 by Grandbee, Hotel Management
Dear ShikuThank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit! Once again, Thank you for coming.
by A verified traveler
Posted 28 Feb 2024
Amazing service and staff. Had to book with them for the second time this month. Highly recommend.
Comment from Hotel Management
28 Feb 2024 by Grandbee, Hotel Management
Dear IfeanyiThank you for your kind comment and feedback. We appreciate your patronage over the years. Thank you for coming to grandbee. we hope to see you again and again.
by A verified traveler
Posted 16 Feb 2024
Staff and management was extremely polite and helpful. Made my stay wonderful. Definitely will book with them again
Comment from Hotel Management
17 Feb 2024 by Grandbee, Hotel Management
Dear IfeanyiThank you for your kind feedback. we appreciates this comment. Thank you for coming, we hope to see you again. Thank you
