Ratings based on 220 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jan 2025
Location. Locally influenced menu at restaurants. Excellent service by staff.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 8 Dec 2024
Great reliable hotel. You know you will get good service every time. I know because I am a repeat customer/guest
by A verified traveler from Missouri
Posted 26 Oct 2024
In safe environment.
by A verified traveler from London
Posted 24 Oct 2024
by A verified traveler
Posted 22 Oct 2024
Great staff that are quite professional and do their best to make your stay comfortable.
by A verified traveler
Posted 28 Sep 2024
Far from a usual Four Point Sheraton. Dirty rooms, AC ancient, water cuts could force you to wash with a towel and bottled water. The breakfast was mediocre at best! Won’t be going back again! But the rates, well aligned with a “real” Four Point!
Very disappointed.
Comment from Hotel Management
30 Sep 2024 by Celestina Egede, Hotel Management
Dear HoussineThank you very much for taking the time to review our property. It is really unfortunate that you were disappointed that our hotel did not meet your expectations. I sincerely do empathize regarding the points mentioned in your review. On the water cut off issue, we experienced a problem with the water pump that was beyond our control but corrective action has taken place. As a valued guest, thank you once again for your constructive feedback and we trust that you will give us the opportunity to show you that what you experienced was a one off and not the norm.Best regard
by A verified traveler from Ellenbrook
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Celestina Egede, Hotel Management
Dear Eugene,We trust you enjoyed your stay with us. Thank you for your 3-star rating. We look forward to welcoming you back soon.Regards,
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
24 Jul 2024 by PA to General Manager, Hotel Management
Dear Henriette,Thank you for your rating of our hotel. We look forward to welcoming you back again.Best regards
by A verified traveler
Posted 18 Jun 2024
Hotel don’t accept pounds or dollars. We had to go to a local back and pay before allowed into the hotel.
My reservation comes with breakfast. But I was ask to pay for breakfast. No taxi to airport was arranged. Electricity keeps going off and on. No hot water to bath for three days
Was just a terrible experience
Comment from Hotel Management
19 Jun 2024 by PA to General Manager, Hotel Management
Dear Olushola,Thank you for choosing Four Points by Sheraton Lagos. I sincerely apologize for the issues you encountered during your stay. On behalf of the team, kindly accept my sincere apologies for all inconvenience caused. We experienced a slight issue with the boiler resulting in the non-availability of hot water at that moment. This has been fixed. And for the breakfast bill, our front office manager will contact you for a refund. A private Taxi service is available in the hotel premises but on request. While I may not alter the experiences you have had at the hotel, I sincerely plead for another chance to turn these experiences around.Thank you.Regards,Celestina Egede
