Ratings based on 6 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2023 on Hotels
Hotel was incredibly nice staff super friendly very quiet and family friendly highly recommend to
Comment from Hotel Management
18 Aug 2023 by Hotel Casabela, Hotel Management
Dear Guest,We would like to thank you for having dedicated time to write a review about your recent experience at Hotel Casabela. Guest feedback is of the utmost importance for us to assess if we are meeting guest expectations and areas which may require improvement.We can see that you had a very positive experience with us and we thank you for the very nice comments addressed to our team members.We hope to see you again in the near future!Kind RegardsHC Team
by A verified traveler
So much potential
Posted 25 Jun 2022 on HotelsThis is a very beautiful location. Be sure to get a room with ocean view, the view is beautiful. Casabela feels like it has seen better days. But there is so much to like here. The breakfast quality is only mediocre and the sound insulation between rooms is not good. But if you have a bit of a sense of adventure, this is well worth a look
Comment from Hotel Management
21 Dec 2022 by Hotel Casabela, Hotel Management
Dear Guest,Thank you for sharing your comments on your recent experience at Hotel Casabela. We were happy to see you enjoyed our beautiful location and you recommend our sea view rooms. We also take onboard your comments regarding the breakfast and the sound of insulation for internal review as we hope to constantly improve our guests' experience. We hope to see you again very soon.Kind regardsHotel Casabela Team
by A verified traveler
Ein schönes ruhiges Hotel mit idyllischem Strand.
Posted 20 Sep 2023 on HotelsEs war ein schöner Aufenthalt - für uns ein eintätiger Abstecher in Ferragudo - .
Es hat alles gestimmt, ein schöner ruhiger Strand rundet das Ganze ab.
Mit romantischem Ausblick auf den Hafen von Portimao mit malerischem Sonnenuntergang.
Comment from Hotel Management
30 Oct 2023 by Hotel Casabela, Hotel Management
Dear guest,We appreciate your feedback and are delighted to hear that you had a nice stay during your one-day detour to Ferragudo. It’s wonderful that you found our hotel to be a quiet and idyllic place, and the beautiful beach added to your experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a longer visit.Kind RegardsHC Team
by A verified traveler
Posted 5 Jun 2022 on Hotels
Comment from Hotel Management
21 Dec 2022 by Hotel Casabela, Hotel Management
Dear Guest,Thank you scoring your experience at Hotel Casabela. We're glad you had a very nice stay at our hotel and we hope to see you again very soon.Kind regardsHotel Casabela Team
by A verified traveler
Not a good experience
Posted 25 Jan 2020 on HotelsUpon arrival I was told that the since the hotel was fully booked, I had been "upgraded" to a sea-view room... Such "upgrade" meant that I was sent to a dungeon-like room, dark and smelling of mould, in an area of the hotel which could not be reached by the lift, and therefore one had to climb up (or down) a narrow spiral staircase in order to reach it.
The room was extremely outdated and lacking the most basic amenities (including bottled water), and the bed linens looked slightly dirty and untidy.
Further, it was impossible to get food in the establishment outside of very narrowly determined times. At the swimming pool bar, supposed to have food service all day long, they had run out of the most basic ingredients. The one think they could prepare, a sort of tortilla sandwich, was a caricature of a tuna roll, with 15g of canned tuna, 2 leaves of lettuce and an anemic slice of tomato, in a raw and cold tortilla.
The icing on the cake was the exhoribitant price of €225 per night for a hotel that was at most worth €100/night, and them denying to have found a brand new pair of shorts I had left in my room upon departure, and making me call back 3 times throughout the day (every time making up a different excuse) in order to find out. No words of courtesy or apology were ever offered throughout.
In short: AVOID.
Comment from Hotel Management
28 Jan 2020 by Johanna Silva, Hotel Management
First we are sorry to hear that the “anonymous client” has been here in August and he needed 5 months to write a report about his impression and that he was not feeling happy.
We do recall this “anonymous client” as he started with unfair complaints because his friends were allocated two floors above.
Of course on a holiday destination one can find also low-cost hotels, which is not our case.
The price of the hotel in our category and period of the year is totally correct.
The client booked the cheapest and last minute opportunity to get a room and we even upgraded it.
The room typology he got upgraded was the garden sea view and our clients normally appreciate this allocation, because of the direct access to the garden, pool and beach.
Our service times for food are the following:
Breakfast – 08h00 to 10h00
Snack-Bar at the pool area – 11h00 to 18h00
Restaurant – 19h00 to 22h00
Of course the hotel provides À la Carte service and local Portuguese food.
We do not provide “tortilla” a Spanish speciality as we are in Portugal.
We are not an “All Inclusive” hotel.
We are sorry to hear that the client’s shorts were not found.
We are not responsible for items left behind after the clients’ departure.
Our Housekeeping Department services do not deserve these comments because they have been working very professionally for many years and they are famous for their cleanness high standards.
by A verified traveler
Posted 21 Aug 2019
Ligging en uitzicht fantastisch
Personeel zeer vriendelijk
Voor een 4 sterren hotel avondeten niet bijzonder
