Ratings based on 969 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Staff was great, after a day of horrible travel this hotel helped ease the stress. Would stay here again.
by A verified traveler
Posted 17 Oct 2024
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Renata Ciotti, Hotel Management
Olá Fernanda, tudo bem?Agradecemos seu feedback e esperamos seu retorno em breve!
by A verified traveler
Posted 31 Jul 2024
The staff were friendly but so slow. It took over 45 minutes to check in, which doesn’t make sense when all of my information is on Expedia. My last reservation was added later & it was 2 rooms for a family of four & they put them on different floors. The check-in process needs improvement. The rooms were nice.
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Renata Ciotti, Hotel Management
Boa tarde, sr. William. É com imensa felicidade que rercebemos seu feedback!Esperamos tê-lo conosco em breve novamente!
by A verified traveler
Posted 5 Jul 2024 on Orbitz
My wife and I have a 9 year old, and hotel policy that if there ar more than 2 people, we have to pay for another room. We argued our point that it is ridiculous to break up the family. But to no avail. We eventually paid,. Got the extra room, non adjoining.
Comment from Hotel Management
10 Jul 2024 by Renata Ciotti, Hotel Management
Dear Guest,We appreciate your feedback.Please be advised that the maximum age limit for children to be accommodated in the same bed is 8 years old.For this reason, another apartment was offered for more comfortable accommodation and to comply with hotel procedures.We are very sorry that we did not respond to your request.We hope to see you soon
by A verified traveler
Posted 23 Jun 2024
Room was smelling like cigarettes and it was very strong, old and rough towels, no decent bed sheets or comforters.
Fridge was empty and you have to go to the bar downstairs to get some water. The staff was friendly.
Never going back to this hotel ever again, just cheap and noisy. If you in Brasilia go to the “Setor de hotéis”, this one next to the airport sucks.
Comment from Hotel Management
10 Jul 2024 by Renata Ciotti, Hotel Management
Dear Guest,We greatly appreciate the feedback. it is very important for us to improve our services.We apologize for the cigarette smell in the apartment. We already checked and deodorized as soon as we checked out.In relation to the out-of-stock minibar, this rule is part of the ibis flag procedures throughout Brazil.We hope to see you in the next opportunity.
by A verified traveler from Annandale
Posted 15 Jun 2024
Rating is essentially for an ‘airport’ hotel. I have stayed at many Ibis hotels and several in their Styles range. I use airport hotels a great deal. In this case, this hotel has no business calling itself an ‘airport’ hotel. There is no shuttle at all, taxis are easy to get to arrive but only after a lengthy delay when leaving - no good at all! What really got me was to be charged for leaving my main luggage for a couple of hours while I took a taxi tour of Brasilia - have never seen that in an ‘airport’ hotel, indeed have seldom seen it anywhere. Otherwise, the hotel was normal for its type,
Comment from Hotel Management
10 Jul 2024 by Renata Ciotti, Hotel Management
Dear Guest,We greatly appreciate your feedback. It is very important for us to improve our services.Your information and impressions were passed on to the general manager for further analysis.We hope to see you again on your next visit to Brasilia.
