Ratings based on 608 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
It was great
Comment from Hotel Management
23 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Braylon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lafayette, LA. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Mieko, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lafayette, LA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Nov 2024
I have Never been sooo disappointed and upset with a hotel franchise as I am with This one. They have no compassion or empathy for Anyone. I highly recommend to NOT book here. Crazy thing is, I was hacked and booked for 2 rooms and can’t get a dime of my money back.
Comment from Hotel Management
11 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Mieko,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAFAYETTE LA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were hacked and booked for 2 rooms. We have brought your feedback to management to have your claims investigated.Thank you again for sharing your concerns and have a good day.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler from Port Neches
Posted 22 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Ronnie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lafayette, LA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Sep 2024
Dirty bed sheets smelled like cigarettes even though the room was none smoking people sitting out front smoking weed
Comment from Hotel Management
10 Sep 2024 by Carla RediResponse Specialist, Hotel Management
Dear Joseph,We are sorry to hear your recent experience at the Red Roof Inn Lafayette, LA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Sep 2024
Resturants convenient
Comment from Hotel Management
6 Sep 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Charlotte, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lafayette, LA. It's good to read that you were pleased with the convenience of our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. However, it's truly disheartening to see your 1/5 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
by A verified traveler
Nice room
Posted 16 Aug 2024 on HotelsWas traveling & this was a nice stop
Comment from Hotel Management
18 Aug 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you James, for taking the time to write a review of your stay at the Red Roof Inn Lafayette, LA. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our hotel's convenience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Jul 2024
This hotel is super no nonsense, but it's super chill, which is nice. Years ago, it used to be super trapped out, but with the new management, it is SUPER QUIET now. Mike, the guy that works the front desk is super nice and very accommodating. He's the best. The area around the motel isn't the BEST part of town, however there are no real hoods in Lafayette.... I still walk alone here at 2, 3, 4 AM on the regular and have NO PROBLEMS.
Comment from Hotel Management
5 Aug 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Crystal,The team and I appreciate your feedback following your recent visit with us at the RED ROOF INN LAFAYETTE LA. You mentioned the location was quiet, our front desk staff was super nice and very accommodating and you felt safe. At Red Roof, it is our aim to provide clean, value- based, home away from home stays.Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Jul 2024
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Comment from Hotel Management
27 Jul 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Jamie,I sincerely apologize that your stay at our RED ROOF INN LAFAYETTE LA didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Jul 2024 on CheapTickets
Comment from Hotel Management
6 Sep 2024 by sd, Hotel Management
Hello Jamie,I sincerely apologize that your stay at our RED ROOF INN LAFAYETTE LA didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.SincerelyShawn
