Ratings based on 112 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
3.3 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2019 on Hotels
The room and bathroom was dirty. They had ashes on the floor, hair in the bed, tub, on the floor. The manager Shawn Johnson wasn’t professional at all. The hotel had all kind of people on drugs living there. It’s just not a safe environment at all. I wouldn’t recommend this hotel to my dog!
Comment from Hotel Management
19 Dec 2019 by Cheshta, Hotel Management
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta
by A verified traveler
Paid the booking fee but couldn't stay!
Posted 16 Dec 2019 on HotelsI have been charged for booking and not reimbursed! They have done this to me in the past so I have learned my lesson and will not be booking with them again! They said they no longer do online booking but they still kept my money and will not give it back. Everyone I talk to says it's not their problem!
Comment from Hotel Management
17 Dec 2019 by Joey, Hotel Management
Hi, Carrie! We regret the trouble caused. Be assured, this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience in the future. Regards, Joey
by A verified traveler from Lafayette Louisiana
Posted 12 Dec 2019
I didn’t like anything from the time I booked the reservation and chosen the option to pay upon arrival and they charged my card and then got to the property and Still had to pay for the booking.they then said they no longer used the booking agency Expedia any more so they made me cancel my booking thru Expedia and go thru them to book and then the front desk clerk didn’t put the dates I originally needed and then waited till nine o’clock to come tell us that we hadn’t payed for that night and when I asked if I could just pay for the room for the night she informed me that the price changed from $27 before tax to $59.99 before tax. I decided I was not paying that much for a dump hotel because they make it look good online but it’s nothing like it looks are they described online so the front desk clerk called the front desk and said that the room was good to release our cash deposit back to us when I got down to the lobby the clerk said they couldn’t find my deposit so I had to go back the next day so the next day I called before driving there and they then informed me that I couldn’t get my deposit back because I was in the room over the time I was suppose to check out while the whole time I’m thinking my original dates were the same and that it was paid for. I will never stay at that hotel again. They are so unorganized and need to have the board of health go there.
Comment from Hotel Management
14 Dec 2019 by Cheshta, Hotel Management
We truly regret the distress caused, Tori! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta
by A verified traveler
Posted 11 Dec 2019
Comment from Hotel Management
12 Dec 2019 by Cheshta, Hotel Management
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta
by A verified traveler
Posted 10 Dec 2019
Comment from Hotel Management
11 Dec 2019 by Cheshta, Hotel Management
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta
by A verified traveler
Posted 10 Dec 2019 on Hotels
Made my reservation two days prior to my stay. When I arrived after a long day I was informed the hotel was booked up and they no longer accepted on line reservations. Wound up driving the 3 hours home and three hours back for work
Comment from Hotel Management
11 Dec 2019 by Cheshta, Hotel Management
Something like this should not have happened, William! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta
by A verified traveler
Posted 10 Dec 2019 on Hotels
by A verified traveler
No room on arrival. Don’t use hotels.com
Posted 8 Dec 2019 on HotelsNo room in spite of reservation. Fail on hotels.com and ho9tel lafayette.
Comment from Hotel Management
9 Dec 2019 by Cheshta, Hotel Management
We truly regret the distress caused, Carlton! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta
by A verified traveler
Posted 7 Dec 2019
No wifi! Stay away horrible place to be, dirty, they advertise wifi but it doesn’t work & they refuse to fix it
Comment from Hotel Management
7 Dec 2019 by Cheshta, Hotel Management
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta
by A verified traveler
Posted 5 Dec 2019 on Hotels
For the price we paid we had a great stay. Very quiet and low key. I would definitely stay there again.
Comment from Hotel Management
6 Dec 2019 by Cheshta, Hotel Management
Hi, Raymond! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta
