Ratings based on 961 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
I have never been so disappointed in Hilton! The best thing about the stay was David, he was very helpful and friendly at check in.
Mold in shower - after a 5 hour drive we arrived to our room and the shower had mold around the tub and all the bottles of shampoo, conditioner, and shower gel was empty. We had to go out and purchase cleaning items and buy the necessities, luckily the Walgreens in the corner was still open.
Bathroom unclean - in addition to the mold and the empty bottles there was hair everywhere, I am convinced the bathroom has not been cleaned between guests.
Housekeeping Services/no clean towels - we understand the every other day service however, we felt like we were begging for clean towels. We are a family of 5 and when asked for towels we were given 2 towels. I had to go back and ask for more each day. Our room was cleaned once between Monday and Friday.
Trash Everywhere - there was trash everywhere, by the elevators, in the hallways, and near the vending machines. Without housekeeping guests were leaving trash stacked up everywhere and it stayed for days.
Pets in breakfast area despite the policy- a young lady brought her dog to breakfast and the front desk staff, breakfast attendant, and a member of housekeeping walked right past her and did not say a word. She held her dog while fixing her food, she consistently reached into serving trays and came in contact with the food all with the dogs mouth and nose within inches of the food and drinks.
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Close to the airport. Very friendly staff
by A verified traveler
Posted 2 Dec 2024
They asked what type room I wanted and I said "dark, quiet and cold". It was a silly comment I didn't expect anything but the standard room.
So imagine my happy surprise when I got the most fabulous room that was perfect temperature for sleeping and was dark and quiet.
Super clean. One of the best nights sleep I ever had.
Thanks!!
by A verified traveler from Spring
Posted 2 Dec 2024
Older property
by A verified traveler from Austin
Posted 29 Nov 2024
Breakfast was decent but staff closed the counter in a hurry. We were at the breakfast area by 8:45am, only few items were left. Room was clean and tidy
by A verified traveler from Raymondville
Posted 28 Nov 2024
Was really good
by A verified traveler
Posted 28 Nov 2024
This was one of the best hotels I have stayed in in a while. The decor was lovely and appealing, beautiful and clean in the lobby, a pretty tree for the holidays, and even the French style and decor choices in the room were very nice and attractive. The room accommodations were spacious and comfortable, very well laid out and convenient for our stay. I loved the division of space, having a full size refrigerator, a kitchen area, and bedroom door from the living area. A true suite. Even the food choices were nice during breakfast, non-dairy and vegetarian options. The staff was nice and polite, patient with some other guests that I noticed could be challenging. It was a lovely stay and I will remember this hotel, as they are along a common route between TX and AL.
by A verified traveler
Posted 28 Nov 2024
Felicity was very nice at check-in. No soap in bathroom
by A verified traveler
Posted 27 Nov 2024
