Ratings based on 166 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Our stay at the Carriage House was nothing but horrible. My wife and I were chatting in the room when a security guard literally banged at the door screaming to keep our noise down. I asked what noise he was referring to. He left without answering my question. I went downstairs to the front desk to ask why they were sending security to our room. Their answer was that they received a call from someone complaining the noise coming from our room. We are 60 and 69 screaming or having a party, really? The whole conversation was hostile without providing any evidence.
I called Brandon Tilley, Hotel Manager the next morning to complain. He said he had personally authorized sending the security guard to our room based on the “evidence”. He mentioned that the evening before I went to the City Club’s restaurant for dinner, and that I was completely drunk and disruptive. Problem is that we did not go to the City Club’s restaurant for dinner. We went to a completely different restaurant, and I emailed a copy of the bill to the manager. It was some other person who gave them my room number. The whole issue was terribly mishandled and the accusations against me were completely unfounded and an attack on my character.
It is completely unprofessional the way hotel handled the case. Instead of comparing names on a credit card slip from the restaurant and the one associated with the room, he declared me guilty and treated me like a criminal. It was definitively our last stay at the hotel.
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 13 Oct 2024
Loved the area and the room
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
Posted 27 Sep 2024
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by A verified traveler
Posted 19 Sep 2024
Very interesting set up and parking access to room extremely efficient
by A verified traveler
Old fashioned, needs updating
Posted 25 Aug 2024 on HotelsClean but very dated and old fashioned.
Pool is not on the same site as the hotel but you can cross a very busy road to access the leisure facilities.
by A verified traveler
Posted 19 Aug 2024
This hotel is lovely. It’s a nice spot nestled in the heart of Lafayette. The decor & building was lovely! Triple crown molding which is rare in a hotel. 12 foot ceilings with great furniture throughout. The bed was even amazing. Very quiet & peaceful. My husband & I had a very romantic stay. Everyone at the hotel was lovely. We had zero issues with anything at the hotel. Only thing is the walls are very thin. Our room was directly across from the entrance to the Parking garage. The door slammed really loudly. Next time we will request a room away from the entrance. There was a wedding happening the night we stayed. They were having a great time but we were able to hear most of their party. I brought my noise cancelling earbuds so I was able to sleep. When checking out the front desk let us know security did ask them to quiet down & they obliged. Overall it’s my new fave spot to stay in Lafayette & will most certainly be back!
by A verified traveler
Posted 29 Jul 2024
Very nice room. Bed sheet did not fit properly, sheet kept coming undone. Mattress was too firm.
by A verified traveler
Posted 28 Jul 2024
This was a really nice stay. More like a community rather than just a hotel.
