Ratings based on 960 Verified Reviews
2.6 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Friendly
Comment from Hotel Management
30 Nov 2024 by Manager, Hotel Management
Hello Vallery,We appreciate your feedback and are delighted to hear that you found our staff to be friendly during your stay. We strive to make all our guests feel welcome and valued. Thank you for taking the time to share your experience with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 29 Nov 2024
Wrong room given. Was supposed to have single queen and given a double. Room was very dirty, including drugs left on floor! I have pictures upon request. Worst customer service I have had from a hotel.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Lin,We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and will address this with our team for improvement. Feel free to contact our management team with any further concerns or requests.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello Tiffany,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.
by A verified traveler
Posted 25 Nov 2024
Did not feel comfortable there. It seemed like most of the guests were section 8 housing.
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello Michael, We value all feedback and apologize for any discomfort experienced during your stay. Our hotel welcomes a diverse range of guests, each with their unique backgrounds. Your comments have been noted for future improvements. Thank you for sharing your experience with us.
by A verified traveler
Posted 22 Nov 2024
The room stunk…… place was dirty & unkept…. Breakfast was a JOKE…..
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Kathleen,We apologize if your experience did not meet expectations. We appreciate your feedback and will address these concerns internally for improvement. Our team is committed to maintaining high cleanliness standards in all areas of the hotel. Thank you for bringing this to our attention.
by A verified traveler
Posted 18 Nov 2024
This is the dirtiest place I have ever been in my life. Staff was okay, but didn’t want to get up from chair in the back. Room was so dirty I didn’t even let my socks touch the floor, left over pubic hairs from previous guest in bathroom, pet hair all over carpet, grime and dirt on the bed and behind all furniture, weird smells, poop on wall around toilet paper holder, front door I almost had a panic attack because I could not open it to get out.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Brittney, We appreciate you taking the time to share your feedback with us. We take cleanliness and guest satisfaction seriously and will address your concerns with the team. Your experience does not reflect the standards we strive for. We encourage you to reach out to our management directly to discuss your stay in more detail.
by A verified traveler
Posted 17 Nov 2024
It was cheap
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Tim,We appreciate your feedback and are glad to hear you found our hotel to be affordable. Should you have any concerns or suggestions, please don't hesitate to reach out to our management team for further assistance.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello MISTY, We are glad you chose to stay with us! Please don't hesitate to reach out to us if you have any feedback to share from your recent visit. We hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Trevor, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Juan, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there are any specific areas you feel we could improve on, please don't hesitate to contact us directly. We value your input and strive to make every guest's stay enjoyable.
