Ratings based on 331 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Alanna Davis AGM, Hotel Management
Dear Logan Thank you for your feedback! We're sorry to hear that your experience didn't meet your expectations. We’re committed to improving and would love to hear more about how we can do better. We hope you'll give us another chance in the future!
by A verified traveler from forestburg
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Alanna Davis AGM, Hotel Management
Thank you Karen for taking the time to leave us a rating of 5/5! We are so happy that you enjoyed your stay.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Alanna Davis AGM, Hotel Management
Dear Allan thank you fort taking the time to leave us a rating review! We’re committed to improving and would love to hear more about how we can do better—please feel free to reach out directly!
by A verified traveler
Posted 21 Oct 2024
We checked into the room and was not what I booked
The worker did change the room
After that had teenagers prank calling our room
Then an alarm that we did not set went off early morning
Comment from Hotel Management
21 Oct 2024 by Monique, Hotel Management
Hello Cortny, We sincerely apologize for the issues you experienced during your stay. We're glad our team was able to assist with your room change, but we’re sorry to hear about the disturbances that followed. Your feedback is important to us, and we will address these concerns to ensure a more enjoyable experience for our guests in the future. Take care, Monique Andre GM
by A verified traveler
Posted 14 Oct 2024
Check In employee had a bit of an attitude when checking in and checking out
Comment from Hotel Management
15 Oct 2024 by Alanna Davis AGM, Hotel Management
Thank you for your feedback. I’m sorry to hear about your experience with our check-in staff; that’s not the level of service we strive for. We’ll address this with our team to ensure a better experience for future guests.
by A verified traveler
Posted 6 Oct 2024
Very uncleanly.
Comment from Hotel Management
7 Oct 2024 by Alanna AGM, Hotel Management
Thank you for your feedback. I’m sorry to hear about the cleanliness issue; it’s something we take seriously. We’ll work to address it right away to ensure a better experience in the future.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Monique, Hotel Management
Hi Scott, Thank you very much for taking the time to leave a rating review on your stay. We appreciate the time you took out of your day. Take care, Monique Andre GM
by A verified traveler
Posted 8 Sep 2024
They upgraded us to King size upon request. Thank you
Comment from Hotel Management
8 Sep 2024 by Alanna Davis AGM, Hotel Management
Thank you so much for leaving a rating! We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Alanna Davis AGM, Hotel Management
Thank you so much for the perfect rating! We look forward to welcoming you back soon!
by A verified traveler
Posted 5 Sep 2024
Staff were very helpful, including front desk, breakfast, and pool.
Comment from Hotel Management
5 Sep 2024 by Monique, Hotel Management
Thank you John for taking the time to leave a review,we are happy that you enjoyed your stay.Monique Andre GM
