Ratings based on 102 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2023
Hotel Staff was very courteous and provided excellent service most of the time. There were some occurrences during lunch when staff appeared overwhelmed.
Room was kept clean and was serviced regularly. nice room accommodations. Internet however did have some problems, especially in the rooms, making work somewhat challenging on occasions.
pool was a nice change, however, would recommend trying to keep this open later on certain days. 7PM seems extremely early for the area, especially on weekends.
Comment from Hotel Management
27 Oct 2023 by Reservation, Hotel Management
It is a pleasure to know that you had a wonderful experience with our quality services. Thank you for your valuable time and review to help us keep improving. Looking forward to welcome you back in the near future.
by A verified traveler
Posted 6 Sep 2022 on Hotels
Comment from Hotel Management
7 Sep 2022 by Reservation, Hotel Management
Dear Valued Guest,Thanks for staying with us. We appreciate your feedback.Best regards and thank you
by A verified traveler
Posted 30 Jan 2022 on Hotels
by A verified traveler
Posted 8 Nov 2021 on Hotels
by A verified traveler
View
Posted 14 Jan 2021 on HotelsThe garden view not a garden just back of the resort. But I love the bathtub
Comment from Hotel Management
8 Sep 2022 by Reservation, Hotel Management
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback. Best regards and thank you, The Management
by A verified traveler
Posted 3 Feb 2020
Breakfast was decent, not the best. Overall attraction is the beach. Room was bigger but then looks outdated. Furniture wise looks old and woody.
Comment from Hotel Management
27 Oct 2023 by The Management, Hotel Management
Thank you for your valuable time and review to help us keep improving. Looking forward to welcome you back in the near future.
by A verified traveler
Posted 31 Jan 2020 on Hotels
This was a solo trip for five days to relax. First off the hotel is in a very remote area of the island, but it is absolutely beautiful. There are no solo excursions, and it was more difficult to get back to the mainland to do any of the tours. The view from my apartment was absolutely breathtaking. The beach was beautiful and they raked it every day, but they pushed all of the debris that washed up on the beach to the end of it instead of cleaning it up ☹️They had a free shuttle service that would take you to town at certain times of the day, which is very convenient and nice. The island itself is Judy free so I picked up some alcohol and chocolate for very cheap prices.
If the hotel spent a little bit of money and updated, really thoroughly cleaned everything,And added some excursions or tours offered through the hotel, it could be one of the most amazing resorts in Southeast Asia.
Overall it was a decent relaxing vacation!
Comment from Hotel Management
27 Oct 2023 by The Management, Hotel Management
Thank you for your valuable time and review to help us keep improving. Looking forward to welcome you back in the near future.
by A verified traveler
Posted 5 Jan 2020
I was really shocked when I entered the room. The window blinds were some broken and some don't close completely. Luckily I got 2nd floor room. The bed sheets also had a lot of yellowish stains. Surely won't come here again.
Comment from Hotel Management
11 Jan 2020 by Management, Hotel Management
Greetings from Palm Beach Resort & Spa, Labuan!
Apologize for the inconvenience you had encountered during your stay. Please be informed that we have taken steps to rectify the problems. We look forward to welcoming you back to Palm Beach Resort & Spa in the near future.
by A verified traveler
Overall great!
Posted 29 Dec 2019 on HotelsOverall was great, with the view and the facilities but I would appreciate very much if they can clean the room thoroughly. Just a constructive feedback from me :)
Comment from Hotel Management
11 Jan 2020 by Management, Hotel Management
Dear Ms Siti Norema,
Greetings from Palm Beach Resort & Spa!
We are pleased to hear you had enjoyed your stay here. Thank you for your feedback, we will take note and do what is necessary.
We look forward to welcoming you back to Palm Beach Resort & Spa in the near future.
by A verified traveler
Posted 22 Dec 2019 on Hotels
Amazing place . Room was huge and very comfortable. Staff were friendly and helpful. We were picked up at the airport and the shuttle bus driver was happy to drop us off at our next hotel on the town run at the end of our stay.
The restaurant food is very good and reasonably priced.
We were however surprised to see notices that there is a Rm20 charge for using the swimming pool. Luckily Palm Beach has its own beach and it was very nice being able to swim in the sea.
Thank you everyone.
Comment from Hotel Management
11 Jan 2020 by Management, Hotel Management
Greetings from Palm Beach Resort & Spa!
We are pleased to hear you had enjoyed your stay with assistance from our friendly staffs. The swimming pool is open for public, hence for outsider,swimming pool usage will be charge at RM20. However, for our In-House guest in complimentary.
We look forward to welcoming you back to Palm Beach Resort & Spa in the near future.
