Ratings based on 141 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Several parts of the room were falling apart, the ceiling near the air conditioner was mouldy, the ironing board holder wasn't screwed to the wall, the towel hanger was hanging off. The bathroom bath plug was filled with hair. In the bathroom we encountered a cockroach. The floor was constantly wet possibly due to the bath or toilet leaking. The do not disturb and clean room buttons were broken, thankfully they had signs... But they only cleaned our room once over 3 days so we had to buy toilet roll as we had ran out. This was a business suite and I expected better quality. But the building is outdated and requires maintenance or refurbishment..
by A verified traveler
Posted 9 Mar 2024
Well maintained
by A verified traveler from Kota Kinabalu
Posted 29 Feb 2024
Spacious room
by A verified traveler
Posted 19 Jan 2024 on Hotels
The hotel is a bit old and need some maintenance. AC unable to control fan speed only can adjust temperature. Hot water not hot enough.
by A verified traveler
Posted 29 Dec 2023
the hotel situated in town which is good for tourist hotel not upgrade or renovated after years even carpet are dirty & smell not replace staff work not to stadard we even have cockroach inside room every service or request will be charged
by A verified traveler
Posted 19 Nov 2023 on Hotels
Alas , hotel feels aged.
Breakfast will be better to eat out.
by A verified traveler
I love it
Posted 26 Aug 2023 on HotelsOne of the best hotels in Labuan
by A verified traveler
Posted 21 May 2023 on Hotels
Comment from Hotel Management
7 Jul 2023 by Joe, Hotel Management
Hi Mr Anil Chandru, Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Palm Springs
Posted 6 May 2023
Checked into a room and AC was not working.
Waited a while and still not working.
Finally staff member came up and said they do have an issue with the AC.
Moved to another room and was better.
Unfortunately, the corridors were not air conditioned and was very uncomfortable.
Comment from Hotel Management
7 Jul 2023 by Joe, Hotel Management
Dear Mr Tekfoh, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of Hotel Aifa, allow me to apologize for what happen to you during your stay we appreciate of our guest review as it will help us to be aware on what we need to improve on our service not only to you but to other guest as well, Thank you for your review and we are truly sorry for your encounter during your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.
by A verified traveler
Posted 10 Mar 2023
Comment from Hotel Management
7 Jul 2023 by Joe, Hotel Management
Hi Mr kheng siew, Thanks for staying with us. We appreciate your feedback!
