Ratings based on 135 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2024
by A verified traveler
Posted 29 Feb 2024
Grand old hotel with excellent staff. Though certain areas are showing there age the overall experience was wonderful. I personally love the detailed woodwork, marble and grand staircases. Room was large with a conformable bed. Staff were very helpful, thank you to Irvilla, Danial and Merza fir all you help and thoughtfulness. Breakfast was presented beautifully with plenty of options. Overall a great experience.
Comment from Hotel Management
3 Mar 2024 by Faridah Ahad, Hotel Management
Dear Janice,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,
by A verified traveler
Posted 21 Jan 2024
Great location overlooking Times Square and only a few mins walk into the centre of Victoria where you’ll find lots of bars, restaurants and shops etc.
Good WiFi in rooms. Rooms are a little old/tired around the edges but extremely comfortable and a great size. It’s a shame that the small balcony is frequently visited by pigeons who like to leave their mark. Overall, a great stay.
Comment from Hotel Management
22 Jan 2024 by Faridah Ahad, Hotel Management
Dear Sarah, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,
by A verified traveler
Posted 4 Dec 2023
by A verified traveler
Posted 25 Nov 2023
There was a problem with bathroom cleanliness on arrival - this was dealt with effectively and not an ongoing problem.
Building having a re-paint: front done and looks good; back will look equally white fresh when finished.
Comment from Hotel Management
4 Dec 2023 by Faridah Ahad, Hotel Management
Dear Terence, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,
by A verified traveler
Posted 11 Sep 2023
Convenient for some, not far to airport (but Labuan is quite small)
Property have seen better days, hotel is aging and it shows, even if it is well cleaned.
But there is not really a choice in Labuan.
Comment from Hotel Management
13 Sep 2023 by Faridah Ahad, Hotel Management
Dear Alain, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad
by A verified traveler
Posted 28 Jul 2023
Old hotel. Better options elsewhere within easy walking distance to dining and shopping.
by A verified traveler
Posted 4 Jun 2023
by A verified traveler
Posted 17 Dec 2022 on Hotels
by A verified traveler
Posted 11 Nov 2022 on Hotels
Comment from Hotel Management
17 Nov 2022 by Gary Ronaldo Albert, Hotel Management
Dear JEAN-PIERRE,Thank you for your rating and we look forward to welcoming you back to Grand Dorsett Labuan.Best regards,
