Ratings based on 49 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
The rooms were nice and light, spacious, and airy.
The hotel was nice and modern although there were a few areas where you could see already that there will be wear and tear.
The infinity pool was very nice and great view of the harbour at sunset.
There isn’t much to do in Labuan bajo itself but the hotel is well located for the airport / town / port / food night market.
This was a good one night stop after arriving in Labuan Bajo and before departing on a Komodo cruise the next day.
Comment from Hotel Management
2 Dec 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Richars,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for taking the time to share your thoughtful review. We are delighted to know that you enjoyed the modern and spacious ambiance of our rooms, as well as the stunning infinity pool with its breathtaking harbor views at sunset.We’re glad our convenient location added value to your visit, making it easy to explore Labuan Bajo's town center, food night market, and access the airport and port. It’s wonderful to hear that we could provide a comfortable and enjoyable stopover before your exciting Komodo cruise.We do note your observation about areas of wear and tear, and we appreciate your candid feedback. Regular upkeep is a priority for us, and we will continue to focus on maintaining our facilities to meet guest expectations.Thank you once again for choosing Meruorah Hotel. We hope to welcome you back on your next journey to Labuan Bajo for another memorable stay.Warm regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 1 Oct 2024
The hotel had an excellent view of the harbor and was well maintained. The location was convenient for shopping and restaurants. The staff was very helpful and communicated well. The only complaint I have is the noise from the boats in the harbor and the staff cleaning carts can be heard early in the morning.
Comment from Hotel Management
4 Oct 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Bryan,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your thoughtful review! We’re delighted to hear that you enjoyed the excellent view of the harbor and found our hotel to be well maintained. It’s great to know that our convenient location made it easy for you to explore the nearby shopping and dining options.We truly appreciate your kind words about our helpful staff and their effective communication. They work hard to ensure our guests have a pleasant experience.We also appreciate your feedback regarding the noise from the harbor and cleaning carts. We understand that early morning sounds can be disruptive, and we’re actively looking for ways to mitigate this for our guests’ comfort.Thank you for sharing your experience with us, and we hope to welcome you back for a more restful stay in the future!Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 1 Oct 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Eve,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your review! We appreciate your feedback and are glad to hear you had a positive experience with us. If you have any specific suggestions or comments that could help us improve, please feel free to share. We look forward to welcoming you back for another stay!Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear David,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your review! We appreciate your feedback and are glad to hear you had a positive experience with us. If you have any specific suggestions or comments that could help us improve, please feel free to share. We look forward to welcoming you back for another stay!Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 22 Sep 2024 on Hotels
Fabulous hotel, great location, highly attentive, kind and helpful staff, superb breakfast, thank you!
Comment from Hotel Management
4 Oct 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Nicholas,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your fabulous review! We're delighted to hear that you enjoyed your stay and found our hotel to be in a great location. It’s wonderful to know that our staff made a positive impression with their attentiveness and kindness.We’re also thrilled that you loved the superb breakfast—we take pride in offering a delicious and varied selection for our guests to enjoy. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.We can’t wait to welcome you back for another exceptional stay!Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Bo,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your review! We appreciate your feedback and are glad to hear you had a positive experience with us. If you have any specific suggestions or comments that could help us improve, please feel free to share. We look forward to welcoming you back for another stay!Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 1 Sep 2024 on Hotels
Nous avons adoré notre séjour à cet hôtel ❤️. La vue depuis la terrasse est magnifique. La nourriture est excellente 👌. Situé à proximité du port, donc facile d'accès pour partir en excursion.
Comment from Hotel Management
4 Oct 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Philippe,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you so much for your wonderful review! We’re thrilled to hear that you adored your stay at our hotel. It’s fantastic to know that you enjoyed the breathtaking view from the terrace—there’s nothing quite like relaxing with such a beautiful backdrop.We're delighted that you found our food to be excellent. Our culinary team works hard to create a diverse and delicious menu for our guests, and it’s rewarding to hear that you appreciated their efforts.Additionally, we’re glad our convenient location near the port made it easy for you to access excursions. We strive to offer a blend of comfort and convenience to ensure our guests have the best experience possible.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another unforgettable stay in the future!Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 21 Aug 2024
The room was well appointed, clean and comfortable. If the bed is good, I'm usually good! The view is amazing!
Comment from Hotel Management
4 Oct 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Michael,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your wonderful review! We’re thrilled to hear that you found your room to be well-appointed, clean, and comfortable. A good bed is essential for a great stay, and we're glad it met your expectations!It’s fantastic to know that you enjoyed the amazing views as well. We strive to provide a relaxing and enjoyable experience for our guests, and your feedback reassures us that we’re on the right track.Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience!Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Good hotel
Posted 18 Aug 2024 on HotelsGood hotel, clean and well located. Need to finish the set up for drinks at the bar and restaurant.
Comment from Hotel Management
20 Aug 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Jean,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your feedback! We’re glad to hear you found our hotel clean and well-located. We appreciate your comments regarding the bar and restaurant setup. Please rest assured that we are actively working to complete this setup to enhance our guests' experience. We look forward to welcoming you back and providing an even better stay next time.Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 17 Aug 2024
Overall I have had better services in 3 and 4 star hotels in Indonesia. Therefore the price you pay is much overrated comparing for what you get. Even for taking a towel to beach you must pay 50000 rupiah. I could understand if you pay a deposit and you lose the towel you must pay. No you must rent it. Also with check in something went wrong and I had to wait for 2 hours administration time. Without even offering a drink for waiting. I hope the new starting manager (who I personally spoke) can get it to 5 star. The view from the hotel is great, but for me it takes much more to get a 5 star treatment when you pay so much money, espescially in Indonesia. Next time we will take other hotel.
Comment from Hotel Management
20 Aug 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Jeremy,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations and appreciate your comments as they help us improve.We understand your concerns about the towel rental. To ensure that our towels are well-maintained and clean for all guests, we require a small fee for towels taken outside the hotel. This policy helps cover the additional costs for maintenance and cleaning, and we apologize if this was not clearly communicated.We also regret the inconvenience you faced during check-in and the lack of refreshments provided while you waited. We are working closely to address these issues and enhance our service to meet the high standards expected at a five-star hotel.We’re glad to hear you enjoyed the view from the hotel, and we hope to have the opportunity to offer you a better experience in the future. Thank you again for your valuable feedback.Kind Regards,Meruorah Komodo Labuan Bajo
