Ratings based on 990 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Too many steps. No smoking anywhere on premises, even outside units.
Comment from Hotel Management
15 Nov 2024 by Bluey, Hotel Management
Thank you for your review Kathleen.QLD government has brought in new regulations regarding smoking in apartment complexes that we have to abide by.
by A verified traveler
Posted 28 Oct 2024
Clean tidy
.Staff very helpful and friendly..Great value for money especially time of year.🙂
Comment from Hotel Management
28 Oct 2024 by Bluey, Hotel Management
Thank you for your review Lynette, we are glad your family enjoyed themselves and we look forward to seeing you all again in the future.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Bluey, Hotel Management
Thank you for your review Tahnee, we hope to see you again in the future.
by A verified traveler
Posted 15 Oct 2024
Good price and location
Not the cleanest place.
Comment from Hotel Management
19 Oct 2024 by Bluey, Hotel Management
Thank you for your review Sarah
by A verified traveler
Posted 7 Oct 2024
Staff was friendly, big rooms, perfect for family
Comment from Hotel Management
7 Oct 2024 by bluey, Hotel Management
Thanks for your review Glen, glad you enjoyed your stay with us.
by A verified traveler
Posted 15 Sep 2024
The room we had was on the lower level, the curtains were see through and wouldn't close properly, dirty marks on the walls, beds were clean and so were the floors. Pillows were very flat, kettle had stains I could go on. Moral of the story is I wouldn't stay here again.
Comment from Hotel Management
15 Sep 2024 by Bluey, Hotel Management
Thank you for your review Joanne, we are sorry you did not enjoy your stay at Blue Waters. We will advise housekeeping of your comments and rectify.
by A verified traveler
Posted 31 Aug 2024
Area around the property is Really good
Comment from Hotel Management
14 Sep 2024 by Bluey, Hotel Management
Thank you Ravi, we are glad you enjoyed Blue Waters and look forward to seeing you again in the future.
by A verified traveler
Shitue not chatue
Posted 2 Aug 2024 on HotelsIt was a horrible experience . There was poop on walls nothing was very clean the washing machine had sludge in it I spent two days cleaning and all the lady said was " you should have told us the first night "" it was7pm just finished work . Not really an appropriate time to have to check into a different room with a three year old in toe .
I felt the manager was quite rude and I think they don't clean it was gross
Comment from Hotel Management
2 Aug 2024 by Blue, Hotel Management
Wow Amanda, thats a bit of a stretch of the truth. Yes, i will agree that the washing machine filter was dirty after you showed me, but the poop on the walls there was no evidence of and you couldn't/wouldn't show me the alleged photos you said you took. I can assure you I checked with the cleaners and the walls were CLEAN before you arrived. You checked in at 2.39pm so you had more than enough time to let us know of any issues, in fact you did message us at 3.46pm same day saying you thought your child was going to be too noisy.How you felt we were rude whilst you were showing us the room and the alleged cleaning you did, when we were saying you didn't have to do that and you should of let us know straight away and we could of moved you to another room.
by A verified traveler
Posted 21 Jul 2024 on Wotif
Unit was lovely. Close to everything you could want. And staff are fantastic.
Comment from Hotel Management
21 Jul 2024 by Bluey, Hotel Management
Thank you for your review Hugh, we are glad to hear you enjoyed the Apartments and look forward to welcoming you back again.
by A verified traveler
Posted 6 Jul 2024 on Wotif
My curtains had mould on the back, the walls and light switches were dirty and bathroom facilities need updating.
I wouldnt stay again.
Comment from Hotel Management
21 Jul 2024 by Bluey, Hotel Management
Thank you for your review Jayne. We have passed along the concerns to housekeeping and also the owner of the apartment regarding updates needed.
