Ratings based on 600 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
The fact that it’s almost 11pm at night and you hear doors slamming and people above us STOMPING is CRAZYYY!!!! Not happy at all the public sucks! As far as the room and the staff are it’s a great stay.. but you hear EVERYTHING!!! And it’s sad that I traveled hours for this train ride and I’m not going to get much sleep because of rude people!!! And no I’m not being a Karen it’s called RESPECT! The people beside us must have multiple people walking in and out of their room all day with their door slamming constantly. Kids running and screaming up and down the hall way. Again the staff are amazing. If I had anything to add it would be to add more pillows to the bed. If u want a good night sleep I’d suggest to be on the top floor around NOBODY.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Samantha,Thank you for being our guest recently. It was a pleasure having you here, and we appreciate you mentioning our hospitable team. However, we regret that your stay was not as restful as you had hoped. Your feedback about noise will be shared internally to determine ways of improving in this respect. We hope you will give us another chance to welcome you back for a seamless visit worthy of a perfect rating.
by A verified traveler
Posted 20 Oct 2024
Very satisfied! Would stay there again and would recommend!
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Bonnie,Your kind recommendation is greatly appreciated, and we hope you enjoyed everything about your time with us. Thank you for joining us at Suburban Studios Lavale, and we look forward to welcoming you back very soon.
by A verified traveler
Posted 20 Oct 2024
Nice
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Darryl,Thank you for choosing Suburban Studios Lavale and for your positive rating. We are delighted that your overall experience staying with us was a pleasant one, and we hope to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
The room was very clean including the bathroom. The front desk staff was very helpful.
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Maryann,Thank you for choosing Suburban Studios Lavale to host your recent stay. It's wonderful that you had a positive experience and that you appreciated our pristine accommodations and the friendly service our front desk team provided. We're grateful for your kind comments, and we hope to have the opportunity to welcome you back on another occasion.
by A verified traveler
Posted 11 Oct 2024
Clean, friendly staff!
Comment from Hotel Management
13 Oct 2024 by General Manager, Hotel Management
Dear Sharonda,Thanks so much for choosing Suburban Studios Lavale. We’re glad to hear you had a great experience! Clean rooms and friendly service are what we strive for, and we’re happy it made your stay enjoyable. We’d love to welcome you back anytime!
by A verified traveler
Posted 11 Oct 2024
Staff are helpful and friendly!
Comment from Hotel Management
13 Oct 2024 by General Manager, Hotel Management
Dear Sharonda,Thank you for your kind words! We're thrilled to hear that our team at Suburban Studios Lavale made a positive impression with their helpful and friendly service. We hope to welcome you back for another great stay soon!
by A verified traveler
Posted 23 Sep 2024
Overall OK, 'suites' are always a bit different.. no carpet always a wood type floor. Strange fuzzy bedspreads and weird cooked food smell in room....but good A/C and good hot water for shower. Good location and reasonable price....
Comment from Hotel Management
26 Sep 2024 by General Manager, Hotel Management
Dear Patricia,Thank you for your feedback. It's great that our convenient location and value worked in your favor, and it's also reassuring that the air conditioning and hot water met your needs. However, we apologize for any inconsistencies with the suite amenities. Rest assured, we will share your comments with our team as we continuously strive to make improvements for our guests. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
by A verified traveler from Honolulu
Posted 12 Aug 2024
It was quiet but there was barely anything to do in the area. Mall was mostly empty...depressing.
Comment from Hotel Management
14 Aug 2024 by General Manager, Hotel Management
Dear Margaret,Thank you for your feedback. We understand that having limited options in the surrounding area can be disappointing. While we appreciate you mentioning the quiet ambiance, we apologize that your overall experience was impacted by the lack of local attractions. Your comments are valuable and will help us better understand our guests’ needs. We hope you will consider staying with us again here at Suburban Studios Lavale.
by A verified traveler
Our get away!!!
Posted 12 Aug 2024 on HotelsWell the check in wasnt good. I didn't like how the man at the front desk asked me to get my husband's ID. I had mine and we have been married for 30 years! Why couldn't I use my ID? My husband was right in the car and he is handicaped. And the floor in room 308 was very dirty. I had to wear my shoes when we were there.We did like the room very much.
Comment from Hotel Management
14 Aug 2024 by General Manager, Hotel Management
Dear Richard, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience during check-in and the cleanliness issue in your room. We appreciate your understanding and are addressing these concerns for future stays. We're glad to hear that you liked the room overall and hope to provide a more seamless experience on your next visit.
by A verified traveler
Posted 4 Aug 2024
Said what I said already
Comment from Hotel Management
7 Aug 2024 by General Manager, Hotel Management
Dear LaQuonda, Thank you for sharing your experience with us earlier. Please know that our team is reflecting upon your feedback so that we can seize any opportunities for improvement. Guest satisfaction means everything to our team, and we are committed to ensuring a wonderful stay for every guest who walks through our doors. We look forward to welcoming you back for the seamless stay you are used to.
