Ratings based on 970 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
I didn't like being put in a room by the main road. It was a little noisy until around 9:00 pm
Comment from Hotel Management
20 Nov 2024 by MANAGER, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience caused by the noise from the main road. Your comfort is very important to us, and we regret that this aspect of your stay fell short of expectations. For your future visits, please let us know your preference, and we will do our best to assign you a quieter room to ensure a more pleasant experience.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better next time.Regards,Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Avoid! While the location is great and the online reviews and pictures seemed promising, the reality is disappointing. Upon arriving, the building’s exterior immediately made me want to turn around—broken blinds, graffiti on the windows, and piles of junk inside. Despite my hesitation, I stayed because every other hotel was either booked or too expensive. My room was in awful condition, with a hole in the wall, a shattered lamp shade, peeling paint, worn-out furniture, and sagging spring mattresses. I even laid towels on the floor to avoid stepping on the carpet. I couldn’t wait to check out. If they cleaned up the exterior, remodeled the interior, and replaced the mattresses, it could be a great place. It’s a shame because the location is ideal, but it desperately needs improvement.
Comment from Hotel Management
19 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for sharing your detailed feedback. We sincerely apologize for your disappointing experience and for falling short of your expectations. The issues you highlighted, from the exterior appearance to the room's condition, are concerning and do not reflect the standard of service and quality we aim to provide.We take your comments seriously and will review them with our team to address the maintenance and cleanliness concerns. Your suggestions about remodeling and improving the exterior are invaluable, and we hope to make these updates in the future.We genuinely regret that your stay did not meet your expectations.Regards,Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Excellent, friendly staff and clean rooms
Comment from Hotel Management
19 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for your kind words! We’re thrilled to hear you appreciated our excellent staff and clean rooms. Your satisfaction is our top priority, and we look forward to hosting you again.Regards,Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Great experience. The Indian place next door was amazing too.
Comment from Hotel Management
19 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for sharing your great experience with us! We're delighted to hear you enjoyed your stay and the amazing Indian restaurant next door. We hope to welcome you back soon.Regards,Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for your 5/5 rating! We’re thrilled to know that you had a fantastic experience with us. Your satisfaction is our top priority, and we can’t wait to host you again for another great stay.Regards,Hotel Manager
by A verified traveler from San Tan Valley
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for your 4/5 rating! We’re thrilled to know that you had a fantastic experience with us. Your satisfaction is our top priority, and we can’t wait to host you again for another great stay.Regards,Hotel Manager
by A verified traveler
Posted 16 Nov 2024
One of the weirdest places i stayed at. Was ok. Room dirty. Tv worked. Bed was comfy and clean. Lots of towels.
Breakfast was half ass.
Comment from Hotel Management
17 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for your honest feedback. We’re glad you appreciated the clean and comfortable bed, the working TV, and the ample towels. However, we deeply regret that other aspects of your stay did not meet expectations, particularly the cleanliness of the room and the breakfast. Your comments will help us improve, and we hope to provide a better experience if you visit us again.Regards,Hotel Manager
by A verified traveler from CARROLLTON
Posted 15 Nov 2024
It’s ok,. It closes to the street, so a little bit noise at night. The staff are friendly.
Comment from Hotel Management
17 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you found our staff friendly. We understand that the street noise can be a concern, and we apologize for any inconvenience it caused. We hope to provide you with a quieter experience during your next visit.Regards,Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for your perfect 5/5 rating! We’re delighted to know that you had an exceptional experience with us. Your satisfaction means the world to our team, and we look forward to welcoming you back for another wonderful stay.Regards,Hotel Manager
by A verified traveler
Posted 12 Nov 2024
Rooms were clean but showing wear.
Exterior of property is hard.
No vanity in restroom.
Ice machine broken.
Comment from Hotel Management
13 Nov 2024 by MANAGER, Hotel Management
Dear Guest,Thank you for taking the time to provide feedback. We're glad to hear you found the rooms clean, though we apologize that certain aspects of the property did not meet your expectations. We'll look into the wear in the rooms and address the ice machine issue as soon as possible. We understand that a vanity in the restroom is important, and we appreciate your input as we plan future updates to our facilities.Regards,Hotel Manager
