Ratings based on 63 Verified Reviews
4.4 Room cleanliness
3.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Feb 2023
Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno.
El lugar de estacionamiento Perfecto
by A verified traveler
Posted 4 Nov 2022
The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished
by A verified traveler
Posted 8 Aug 2022
Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.
by A verified traveler
Posted 23 Apr 2022
The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
by A verified traveler
Posted 10 Mar 2022
Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
by A verified traveler
Posted 24 Feb 2022
by A verified traveler
Posted 7 Feb 2022
The accommodations and personal. Room was amazin
Comment from Hotel Management
14 Feb 2022 by Claudia Esquivel, Hotel Management
Dear Ambassador Yesenia,
Thank you so much for your preference! Our Infinite Hospitality is the most important for us, we want you to feel at home.
Greetings,
by A verified traveler
Posted 19 Nov 2021 on Hotels
Comment from Hotel Management
30 Nov 2021 by Claudia Esquivel, Hotel Management
¡Gracias Brandon!
Nos encantaría recibirte nuevamente,
Con cariño,
by A verified traveler
Posted 3 Sep 2021
I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Comment from Hotel Management
28 Sep 2021 by Xperience Hotels, Hotel Management
Dear Ambassador Angela, we regret the lack of assistance you may have during your stay, in addition to our hostess, in The Panoramic we have put a QR code that will allow our ambassadors to be in direct contact with someone from our team who will assist them at any time with any of their needs. and concerns. We promise to reinforce this communication day after day in the same way that we do in the rest of our areas. Sincerely, Víctor. Supervisor at Xperience Hotels.
by A verified traveler
Posted 30 Aug 2021
HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
Comment from Hotel Management
28 Sep 2021 by Xperience Hotels, Hotel Management
Dear Ambassador Valerie, we regret all the inconveniences occurred during your stay, we will work to reinforce and improve the communication with our future ambassadors. Properties like The Panoramic are commonly booked as apartments, in which users only make use of the property and don't receive any other additional services during their stay, in addition to only having virtual and limited contact with the owners. At Xperience we have wanted to make a big difference, our ambassadors have a hostess at the property for part of the day, this hostess is not only there to receive our ambassadors during her shift, but also to follow up on their needs and well-being, plus direct assistance by text messages the rest of the day. We also provide all our ambassadors with the information they need during their stay such as nearby places to eat, shop, and food delivery apps. Besides our hostess, in The Panoramic we have a person who cleans our apartments every second day, so that our ambassadors will only worry about relaxing and enjoying their vacations in Tulum. Please accept our sincere apologies for not meeting your expectations this time, we genuinely hope to have the opportunity to welcome you again and to be able to offer you the quality of service that sets us apart. Sincerely, Víctor. Supervisor at Xperience Hotels.
